Client Relationship Manager at Bellrock Group in Leicester, England, United Kingdom | Kablio

Role

Description

stakeholder management

complaint resolution

work management

supplier management

performance monitoring

satisfaction reporting

Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
Promote the ‘Bellrock’ culture within the business.
Ensure that any client complaints regarding service delivery are resolved in a timely manner with root cause analysis carried out and corrective action / process improvements implemented.
Managing multiple priorities on a daily basis
Be the main point of escalation for the client and wider team as required.
Working with suppliers
Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works within your portfolio.
Provide coaching and support the development of Account Coordinators.
Monitor the overall regional performance (outputs), maintaining a regular dialogue with key stakeholders in the client’s business.
Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and identify and escalate any performance issues to the dedicated Supply Chain Manager.
Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Account Director and addressed.
Measure and monitor satisfaction across your portfolio and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.

Requirements

iosh

excel

fm qualification

data analysis

compliance

3 years

IOSH Managing Safely
Data management, analysis and reporting
Understanding of Compliance
IT literate – intermediate level in use of Excel – including data manipulation
Facilities Management (FM) qualification / working towards an FM qualification
Adherence to processes and procedures
Minimum of 3 years’ operational experience in FM

Benefits

Embrace learning and personal development opportunities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Culture + Values

Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
Be Kind – we respect people for who they are and the contribution they make.
Dare To Be Different – we go beyond the ordinary to be extraordinary.
Do The Right Thing – we strive to do what is right, every time, with integrity.
Smash It! – we seize the moment, do our best, and hit it out of the park.
Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet

Environment + Sustainability

2040 Goal

Net-Zero Commitment

Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.

100% Renewables

Electricity from Renewables

Aims to source 100% of electricity consumption from renewable energy by 2025.

33% Reduction

Construction Emissions

Aims to reduce carbon emissions from construction materials by 33% by 2024.

50% Reduction

Business Flights

Aims to reduce business flight emissions by 50% by 2026.

Transitioning to electrified vehicle fleet and incentivising clients similarly
Transferring corporate office power and heat generation to renewables

Inclusion & Diversity

12 Weeks Maternity

Enhanced Family Leave Duration

Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.

Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
Focus on equity (allocating resources/opportunities according to individual needs)
Goal: create a workplace where people can be their authentic selves and thrive
Board-level position for DE&I via Chief People Officer
Gender Pay Report published (implies transparency)
No numerical gender breakdown publicly disclosed

Articles

Contact

Find Us

Careers – Our Locations

Role

Description

stakeholder management

complaint resolution

work management

supplier management

performance monitoring

satisfaction reporting

Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
Promote the ‘Bellrock’ culture within the business.
Ensure that any client complaints regarding service delivery are resolved in a timely manner with root cause analysis carried out and corrective action / process improvements implemented.
Managing multiple priorities on a daily basis
Be the main point of escalation for the client and wider team as required.
Working with suppliers
Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works within your portfolio.
Provide coaching and support the development of Account Coordinators.
Monitor the overall regional performance (outputs), maintaining a regular dialogue with key stakeholders in the client’s business.
Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and identify and escalate any performance issues to the dedicated Supply Chain Manager.
Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Account Director and addressed.
Measure and monitor satisfaction across your portfolio and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.

Requirements

iosh

excel

fm qualification

data analysis

compliance

3 years

IOSH Managing Safely
Data management, analysis and reporting
Understanding of Compliance
IT literate – intermediate level in use of Excel – including data manipulation
Facilities Management (FM) qualification / working towards an FM qualification
Adherence to processes and procedures
Minimum of 3 years’ operational experience in FM

Benefits

Embrace learning and personal development opportunities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Culture + Values

Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
Be Kind – we respect people for who they are and the contribution they make.
Dare To Be Different – we go beyond the ordinary to be extraordinary.
Do The Right Thing – we strive to do what is right, every time, with integrity.
Smash It! – we seize the moment, do our best, and hit it out of the park.
Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet

Environment + Sustainability

2040 Goal

Net-Zero Commitment

Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.

100% Renewables

Electricity from Renewables

Aims to source 100% of electricity consumption from renewable energy by 2025.

33% Reduction

Construction Emissions

Aims to reduce carbon emissions from construction materials by 33% by 2024.

50% Reduction

Business Flights

Aims to reduce business flight emissions by 50% by 2026.

Transitioning to electrified vehicle fleet and incentivising clients similarly
Transferring corporate office power and heat generation to renewables

Inclusion & Diversity

12 Weeks Maternity

Enhanced Family Leave Duration

Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.

Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
Focus on equity (allocating resources/opportunities according to individual needs)
Goal: create a workplace where people can be their authentic selves and thrive
Board-level position for DE&I via Chief People Officer
Gender Pay Report published (implies transparency)
No numerical gender breakdown publicly disclosed

Articles

Contact

Find Us

Careers – Our Locations