Executive Director
Mbk Senior Living
Lead operations, finance, staff, and resident care for senior living community.
20 days ago ago
$140,000 - $155,000
Expert & Leadership (13+ years)
Full Time
Orangevale, CA
Onsite
Company Size
1,000 Employees
Service Specialisms
Independent Living
Assisted Living
Memory Care
Short‑Term/Respite Stays
Connections for Living Memory Care Program
Mind+Body Wellness Programming
Sector Specialisms
Independent Living
Assisted Living
Memory Care
Short-Term / Respite Stays
Role
What you would be doing
strategic planning
operations management
financial reporting
kpi analysis
compliance management
risk management
- Develop and execute a comprehensive strategic plan to achieve community goals related to occupancy, resident satisfaction, financial performance and a safe and supportive environment for residents and staff.
- Lead strategic initiatives and spearhead significant changes to operational protocols, resident programming, and staff development, directly influencing the community's long-term success and reputation.
- Implement immediate and effective solutions to critical operational challenges, ensuring rapid stabilization and continuity of high-quality resident care and staff performance.
- Manage all aspects of community operations, finances, and reporting, including budget management, expenditure approval and accurate financial record maintenance (i.e., billing and accounts payable).
- Serve as a central hub of support and expertise for all community departments, providing strategic guidance and hands-on assistance to ensure seamless, integrated operations across care, dining, activities, and maintenance.
- Drives operational excellence by ensuring full compliance and consistent execution with MBK’s established policies, procedures, and standards, championing initiatives that promote accountability and a uniform resident and employee experience.
- Promote a positive, professional community image, through appearance and conduct including representing the community in outside/government agency, community representative and family member interactions and responding to surveys/inquiries, developing, and implementing corrective action plans, as needed.
- Analyze and assess key performance indicators (KPIs) and operational data to proactively identify opportunities and trends, make data-driven decisions, champion the adoption of new best practices and delegate necessary corrective action implementation to Department Directors to elevate the standards of care and service and improve overall resident satisfaction.
- Maintain in-depth knowledge and understanding of industry trends, best practices and legislative changes that may impact community operations.
- Executing exceptional signature programs in dining, fitness, wellness, and care
- Ensure that residents' physical, mental, and emotional needs are met, and that their level of care aligns with community licensure.
- Ensure a safe and secure environment for all residents, guests, and staff by overseeing all community property maintenance, developing effective risk management procedures, and upholding established safety regulations and protocols including complying with OSHA requirements and proactively managing workers’ compensation injuries, investigations, and safety complaints.
- Collaborate with the Director of Sales to develop and execute a strategic sales plan, actively marketing the property within the local community to drive occupancy, assessing market threats and opportunities, and implementing referral initiatives and occupancy strategies to meet goals and establish a resident high demand waitlist.
- Oversee day-to-day functions of the community, including planning, organizing, implementing, and controlling efficient operations while maintaining knowledge of and compliance with federal, state, and local regulations and Company policies.
- Proactively identify and escalate urgent issues, mobilizing cross function teams and resources to mitigate risks and prevent negative impacts on residents and community.
- Regularly engage with residents and families to gather feedback, identify areas for improvement, address concerns, and determine satisfaction levels.
- Hold self and management team accountable for complying with all policies and procedures and adhering to required continuing education or licensing requirements.
- Crosstrain and delegate effectively to ensure operational continuity and professional development, including department head duties coverage and Manager on Duty appointment, during absences, transitions or when the ED is off property.
- Facilitate resident engagement by ensuring access to community programs, activities, and events, including arranging transportation when needed.
- Inform necessary parties timely of incidents in adherence to the Reportable Event Guidelines/Grid.
- Promote and lead with a spirit of teamwork and open communication through consistent mentoring, coaching and recognition program utilization, in alignment with MBK principles and core values.
- Consult with department directors to develop and implement departmental policies and procedures, fostering a culture of interdepartmental collaboration by breaking down silos and promoting shared accountability for resident well-being and satisfaction.
- Hire, train, directly/indirectly supervise, set performance goals and timelines, monitor and evaluate performance, provide coaching for development and manage disciplinary actions for all Department Directors and their line staff to ensure teams are performing at their best and able to support residents’ interests.
What you bring
admin license
microsoft office
management exp
risk management
physical ability
communication
- Must possess the ability to anticipate potential risks, develop effective contingency plans, and maintain extreme discretion and confidentiality with all information/data.
- Able to move intermittently throughout the workday and in the community.
- Must complete the required Background clearances, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
- Must be able to lift and carry up to 50 pounds, and push up to 250 pounds, as necessary.
- Must meet minimum required years of management experience in a healthcare field providing residential care to the elderly, based on community size and state requirements.
- Must possess current State/Federal administrator’s and other licenses/certifications in good standing (including completion of required training and passing state exam) and maintain by completing necessary continuing education hours (CEUs) to manage a community.
- Must be at least 21 years of age.
- Must meet required minimum education units or degree or specific certification/license requirements, based on community size and state requirements.
- Must have solid pc skills and be familiar with several Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) and office equipment (e.g., scanners, copiers, and fax machines).
- Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests.
- Ability to assist in physical movement of residents during routine transfers or emergency situations.
- Valid class of driver’s license required by state for vehicle/van(s) capacity and valid insurance or reliable method of transportation.
- Must demonstrate sound judgment and the ability to make informed decisions when circumstances warrant, remain calm and effectively manage conflicts, stressful or emergency situations prioritizing the safety and well-being of the community.
- Must be mobile and able to perform the physical requirements of the job including walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion.
- Ability to sit and work at a computer for prolonged periods.
- Must have excellent verbal and written communication skills including the ability to speak, write and read English and must be comfortable explaining complex ideas and information to large groups and a wide audience with varying levels of understanding.
- Must be willing and able to support flexible schedules on short notice, including evenings and weekends, when business needs dictate.
- Must be able to handle and maintain composure when dealing with sensitive situations, such as grief and death within the community.
- A supportive community team that encourages personal and professional growth and celebrates your
- Competitive salaries
- Team Member discounts
- Flexible spending accounts
- Childcare and eldercare assistance
- Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
- Health and Wellness resources
- Professional development, training, and personal coaching through our Mentor, Buddy, and Executive
- Financial and legal services
- A fun-filled, energetic environment that's centered in hospitality and high-quality service
- Education loan assistance & scholarships
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- complete required background clearances and health screening.
- provide a negative tb test result within 7 days (must be within the last 6 months).
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Company
Overview
- A leader in senior living solutions, specializing in assisted living and memory care services.
- Founded with a mission to improve the quality of life for seniors, [omitted] has grown to operate numerous communities across multiple states.
- Emphasizing personalized care, focusing on the well-being of each resident with tailored care plans.
- Financially robust, [omitted] has consistently expanded its reach, managing a wide portfolio of senior housing properties.
- Typical projects include developing new senior living communities, enhancing existing facilities, and creating specialized care environments.
- Committed to creating safe, comfortable, and engaging living spaces for older adults.
- Ageless Exploration
- Better Together
- Reason for Being
- mutual trust and respect
- open communication
- teamwork
- continuous improvement
- honesty
- accountability
- passion for excellence
- Yoi Shigoto (“good, quality work”)
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