Desktop Support Technician II
Zurn Elkay Water Solutions
Onsite IT Service Desk Technician supporting 2500+ users, handling tickets and M365 admin.
21 days ago ago
$28 - $36
Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Downers Grove, IL
Onsite
Company Size
2,500 Employees
Service Specialisms
Water Solutions
Plumbing
Engineering
Consulting
Design
Manufacturing
Installation
Sector Specialisms
Education
Healthcare
Hospitality
Multifamily
Municipal
Office
Retail
Commercial
Role
What you would be doing
service desk
knowledge management
access management
process improvement
ticketing
training
- Contribute to the knowledge management platform encouraging documentation and knowledge sharing across all of IT.
- Promote excellent customer service, effective response times and provide insights into general support issues.
- Perform the standard functions of a Service Desk technician and tier 2 site support
- Provide training on new hardware and/or software applications as requested.
- Service Desk support for 2500+ users. Provides timely and considerate customer service to end users by fielding service desk calls and resolving technical issues.
- Maintain and enable new/improved processes and standard work.
- Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
- Provide the of highest quality interactions with Zurn Elkay internal user/customers, including executive management. Drive improvement in quality and quantity of documentation for processes and procedures, as well as rolling record of customer interactions in ticketing system.
- Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
- Creating user accounts and managing access control based on company policies.
- Document and track all support requests and resolutions in a help desk ticketing system
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
What you bring
microsoft 365
copilot
technical degree
3-5 years
enterprise
on-call
- Requires lifting and carrying items weighing up to 50 pounds
- Ability to travel up to 10% to support local sites
- Familiarity with AI productivity tools (e.g., Microsoft Copilot) preferred.
- Minimum of 3-5+ Years of experience as a IT client support technician
- Decision Quality – Making good and timely decisions that keep the organization moving forward.
- Self-motivated with the ability to work independently while being remotely supervised.
- Two year technical degree or equivalent relevant work experience.
- Availability for on-call rotation, including occasional evenings and weekends (typically less than one week per month)
- Demonstrated expertise in Microsoft 365 administration and end-user support.
- Large enterprise experience a must and global support experience a plus
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Employee Stock Purchase Plan – purchase company stock at a discount!
- Matching Gift Program
- Competitive Salary
- Educational Reimbursement
- Matching 401(k) Contribution
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Health Savings Account
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$50 Million
Synergy Value
Targeting $50 million in synergies from the merger, driving strategic growth and efficiency.
Billions Reduced
Plastic Bottle Impact
Reducing billions of single-use plastic bottles, contributing to environmental sustainability efforts.
- Headquartered in Milwaukee, weaving product portfolios from sensor-based faucets and filtered bottle fillers into turnkey building solutions.
- Financially backed as a pure-play water business, publicly traded on NYSE: ZWS, focused on doubling scale and maximizing opportunities.
- Typical projects include outfitting hospitals with hygienic flushing systems, schools with lead-reducing hydration stations, and commercial campuses with low-flow plumbing.
- Specialized in water safety, quality, hygiene, flow control, and conservation across healthcare, education, municipal, industrial, residential, and government sectors.
- Offers a suite of branded solutions, including Zurn, Elkay, Hadrian partitions, and World Dryer hand dryers, showcasing vertical integration from toilets to hand-drying.
- Continuous Improvement
- Integrity in Everything We Do
- Customer First
- Culture of Winning
- Total Associate Engagement
- Do the Right Thing
38% GHG Reduction
Carbon Emissions Intensity
Achieved a 38% reduction in Scope 1 & 2 GHG intensity since 2021, with a target to reach 50% by 2030.
64.4% Waste Recycled
Operational Waste Management
Recycled or reused 64.4% of operational waste during 2024.
32.5B Water Saved
Water Conservation
Saved 32.5 billion gallons of water and prevented 19 billion single-use plastic bottles in 2024.
86% Sustainable Revenue
Sustainable Products
86% of revenue generated from sustainable-attribute products, exceeding the 75% target.
- Maintained less than 1% hazardous waste; landfill waste reduced by 6.5% in 2024
- Validated roadmap to zero-waste-to-landfill at 5 facilities by 2030
- Invested $74 million in R&D in sustainability (goal: $90 million by 2025)
- Net-zero target: 50% reduction in GHG intensity by 2030 (Scope 1 & 2)
8% by 2025
Supplier Diversity Goal
Aim to achieve 8% supplier diversity spend by 2025, currently at 5.6% in 2024.
- Built DEI strategy on pillars: Inclusion; Recruitment & Development; Community outreach
- Established ERGs: Black; AAPI; Latinx; Women; Veterans; LGBTQ+; Early Career
- Women‑focused leadership programs and support via Women ERG
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