EPB provides high-speed internet, energy, and smart city services in Chattanooga, TN.
Supports billing operations via data analysis, reporting, and system/process assistance.
4 days ago ago
Junior (1-3 years)
Full Time
Chattanooga, TN
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Electricity
Internet
Telecommunications
Cable TV services
Energy Solutions
Small Business Internet
Enterprise Internet
Hosted Phone Solutions
Sector Specialisms
Energy
Telecommunications
Infrastructure
Utilities
Residential
Commercial
Role
Description
billing accuracy
rate management
system testing
data validation
process documentation
issue resolution
Verify billing accuracy, including rate application, credits, and taxes.
Ensure billing cycles are completed accurately and on time, with proper flow to financial systems
Develop working knowledge of EPB billing systems, rates, and operational workflows.
Participate in special projects and process improvement initiatives.
Identify basic trends or issues in billing data and escalate findings as appropriate.
Maintain detailed knowledge of the Industrial Billing process, including Power Contracts and all applicable rate structures.
Perform assigned billing functions as needed to support department operations.
Assist with the documentation of billing processes and procedures.
Support testing, monitoring, and maintenance of billing system processes and nterfaces between CIS and OSS/BSS systems.
Ensure that all Industrial bills rendered monthly are accurate. Ensure that rates, credits, and sales taxes are applied appropriately.
Maintain a thorough knowledge of EPB's General Ledger process as it relates to all aspects of Customer Accounting.
Support billing operations by gathering, validating, and analyzing billing data.
Collaborate with internal teams to support issue resolution and workflow efficiency.
Assist with various billing reports to support operational and analytical needs.
Perform Billing Representative duties as needed.
Requirements
utility billing
excel
bachelor's degree
problem solving
communication
analytical thinking
Experience in utility billing (electric, gas, water, telecom, and/or cable) is preferred but not required.
Proficiency in Microsoft Office Suite, including Excel.
Strong attention to detail and data accuracy.
Strong communication and collaboration skills, especially in cross-department work. Ability to identify process gaps and implement effective solutions.
Strong analytical thinking, problem solving, and the ability to interpret complex billing data.
Bachelor's degree in finance, accounting, business administration, or equivalent experience required.
Ability to mentor and support peers.
Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
2-4 years experience in billing, accounting, data analysis, or equivalent experience preferred.
Demonstrated ability to learn new systems, processes, operational workflows, and billing concepts.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1935
Year of founding
This year marks the company's long-standing commitment to innovation and service in energy, internet, and smart city technologies.
1 Gbps
Internet Speed
The company was the first in the United States to offer this groundbreaking internet speed, setting a new standard for connectivity.
Offers innovative solutions in energy, internet, and smart city services.
Focus on sustainability and cutting-edge technology.
Provides the nation's fastest internet service.
Energy services include power generation, distribution, and smart grid technologies for efficiency and reliability.
Pivotal role in Chattanooga's smart city initiatives, integrating data and technology for smarter living.
Key driver of economic growth in the region, providing high-quality infrastructure for local businesses and homes.
Fiber optic network contributes to Chattanooga’s reputation as the 'Gig City'.
Committed to sustainable practices, emphasizing renewable energy sources and eco-friendly technologies.
Culture + Values
Mission: 'enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently, and courteously at the best possible value.'
Vision: 'aspire to be our community’s greatest asset.'
We start with 'yes' — embracing innovation and possibility via our 100% fiber‑optic infrastructure.
Organizational culture built around customer service: intentional hiring, training and rewarding of behaviors that treat customers 'as if they have a choice.'
Investing in employees through medical/dental/prescription benefits, tuition reimbursement, paid leave, onsite clinic and fitness, EV charging, and retirement savings.
Energetic, supportive culture: co‑working spaces, team celebrations, performance feedback, and recognition.
Environment + Sustainability
10M kWh/year
Energy Saved
Smart grid solution reduces electricity consumption, contributing significantly to energy efficiency and cost savings.
972 Cars Removed
Carbon Impact
Efficient grid operations lead to substantial carbon dioxide reduction, equivalent to taking a large number of cars off the road.
$2.6M Annually
Cost Savings
Smart grid implementation results in significant financial savings through reduced energy consumption.
630,000 Truck Miles
Mileage Reduced
Smart switches and grid improvements lower the environmental impact by reducing truck-miles and associated emissions.
Solar Share community solar initiative powers homes and supports renewable energy credits.
Recycling and composting efforts divert significant waste and contribute to environmental sustainability.
Home energy upgrades improve efficiency and reduce overall carbon footprint.
Microgrid with clean energy sources provides reliable power with a quick payback period.
Fuel fleet optimization includes increased use of biodiesel and hybrid vehicles.
Inclusion & Diversity
48% women workforce
Workforce Diversity
Approximately 48% of the overall workforce is women, reflecting the company's commitment to gender diversity.
35% women leadership
Leadership Representation
About 35% of leadership roles are held by women, indicating progress toward gender balance in leadership positions.
By 2028 goal
Representation Growth
The company aims to increase representation of women and underrepresented groups in technical and leadership roles by 2028.
Diversity statement: “No matter who you are, we want you to feel comfortable being you. We’re committed to creating a workforce that reflects the diversity in our community.”
Hiring screens for passion for service and community orientation; interviews candidly present role challenges.
Around‑the‑clock customer service staffing (24/7/365) reflecting commitment to inclusivity in service.
Investments in employees include benefits and programs accessible to all regardless of background.