Billing Technical Analyst - Electric Billing

Description

• Verify billing accuracy, including rate application, credits, and taxes.
• Ensure billing cycles are completed accurately and on time, with proper flow to financial systems
• Develop working knowledge of EPB billing systems, rates, and operational workflows.
• Participate in special projects and process improvement initiatives.
• Identify basic trends or issues in billing data and escalate findings as appropriate.
• Maintain detailed knowledge of the Industrial Billing process, including Power Contracts and all applicable rate structures.
• Perform assigned billing functions as needed to support department operations.
• Assist with the documentation of billing processes and procedures.
• Support testing, monitoring, and maintenance of billing system processes and nterfaces between CIS and OSS/BSS systems.
• Ensure that all Industrial bills rendered monthly are accurate. Ensure that rates, credits, and sales taxes are applied appropriately.
• Maintain a thorough knowledge of EPB's General Ledger process as it relates to all aspects of Customer Accounting.
• Support billing operations by gathering, validating, and analyzing billing data.
• Collaborate with internal teams to support issue resolution and workflow efficiency.
• Assist with various billing reports to support operational and analytical needs.
• Perform Billing Representative duties as needed.

Requirements

• Experience in utility billing (electric, gas, water, telecom, and/or cable) is preferred but not required.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong attention to detail and data accuracy.
• Strong communication and collaboration skills, especially in cross-department work. Ability to identify process gaps and implement effective solutions.
• Strong analytical thinking, problem solving, and the ability to interpret complex billing data.
• Bachelor's degree in finance, accounting, business administration, or equivalent experience required.
• Ability to mentor and support peers.
• Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
• 2-4 years experience in billing, accounting, data analysis, or equivalent experience preferred.
• Demonstrated ability to learn new systems, processes, operational workflows, and billing concepts.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance