Device Support Analyst

Description

• Communication & Issue Resolution: Triage and respond to calls and emails, directing inquiries appropriately to ensure timely resolution.
• Support Field Technicians: Assist with technical issues, Field Service setup, user configurations, and training as required.
• System Monitoring & Documentation: Monitor device performance using tools like Intune and maintain accurate system documentation.
• Device & Service Management: Oversee procurement, ABM & Knox enrolment, repairs, stock levels, recycling, and telecommunications services including IDD calling, global roaming, porting, name updates, and service modifications.
• Customer & Process Improvement: Contribute to achieving service levels, enhancing customer satisfaction, improving field efficiency, and driving continuous process improvements.

Requirements

• Australian Citizenship or Permanent Residency (mandatory)
• Ability to manage multiple priorities and work independently.
• Excellent troubleshooting and problem-solving skills.
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Minimum 2 years’ experience in IT helpdesk or a fast-paced service delivery environment.
• Familiarity with remote access software is advantageous
• Proficient in using IT applications, including both software and hardware.
• Strong technical knowledge of mobile device management (MDM) platforms such as Intune, ABM, and Knox.
• Strong communication skills and a customer-focused mindset

Benefits

• Our Employee Benefits Program offers discounts on travel, accommodations, retail, entertainment, and health and wellness services.

Training + Development

Interview process

Visa Sponsorship

Security clearance