A global leader in design and engineering, specializing in process solutions across industries.
Provide PC, software, voice, and application support, troubleshooting and user training.
20 days ago ago
Intermediate (4-7 years)
Full Time
Chennai, Tamil Nadu, India
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Consulting
Engineering
Architecture
Design
Sector Specialisms
Food & Beverage
Life Sciences
Advanced Technology
Industrial
Chemicals & Plastics
Household & Personal Care
Metals
Semiconductor & Electronics
Role
Description
issue diagnosis
os installation
tool support
kace management
automation identification
customer communication
Accurately diagnose client requests and determine a course of action for resolution or escalation.
Apply strong analytical skills to resolve issues.
Provide new user IT orientation.
Identify automation and self-service options for IT to provide to customers
Installation, Configuration and troubleshooting operating systems and business tools like AutoCAD, Solidworks, Rockwell tools kit etc.
Utilize KACE to support service desk environment and opportunity to lead KACE system management.
Provide customer-focused, clear communication.
Requirements
networking
pc troubleshooting
comptia a+
engineering degree
analytical
communication
Networking knowledge LAN, WAN and IP addressing
Willing and able to travel as necessary to support additional offices as required, or for training, industry related seminars, forums, or conventions, etc.
PC configuration/troubleshooting skills.
Strong analytical skills
Ability to keep up with internal change and continuous improvement
5-10 years of experience involving PC support in a corporate environment.
Trained on Microsoft Office and Windows Operating Systems preferred.
Using strong writing ability document and maintain IT knowledgebase.
CompTIA A+ Certification or a Microsoft MCP or MCSE or CCNA preferred
Ability to work with minimal supervision, effective organizational skills, and the ability to successfully execute multiple project responsibilities.
Any Bachelor’s degree in Engineering preferred BE (CSE, IT, ECE and EEE)
Excellent communication and interpersonal skills.
Display leadership and exceptional customer service with ability to help peers when needed.
PC configuration/troubleshooting skills
Work with minimal supervision with effective organizational and collaboration skills.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
27 years
Experience in the Industry
Demonstrates a long-standing commitment to innovation and client success.
100k+ installations
Installed Systems Worldwide
Highlights global reach and widespread adoption of its solutions.
$2.5B
Annual Revenue
Reflects significant financial success and market impact.
Provides cutting-edge software tools and professional services for network design and optimization.
Recognized for versatility across industries, from telecommunication to utility networks.
Dedicated to continuous innovation and enhancement of customer value.
Culture + Values
“Manufacturer’s Mindset™” — thinking like clients across every stage of project lifecycle
“One Firm” philosophy — personal connection, hands‑on support, consistency at scale
Built to Serve — flexible, agile business model independent of any single technology or delivery method
Cultivating leaders — “leaders defining tomorrow” through unwavering shared values and culture
Deep domain expertise in clean + regulated manufacturing across food, beverage, life sciences, advanced technology, industrial markets
Environment + Sustainability
2030 Target
Net Zero Emissions
Aiming to achieve net zero carbon emissions by 2030 across operations and supply chain.
25% Reduction
GHG Emissions Cut
BW Packaging plans to reduce Scope 1 & Scope 2 GHG emissions by 25% by 2030, using a 2021 baseline.
2024 Plan
Carbon Reduction
Carbon Reduction Plan 2024 follows RIBA Plan of Work, monitoring A1–A5 embodied carbon via QFlow.
Sustainable procurement prioritizing local materials & certified suppliers
Whole‑life carbon assessments embedded in project development stages
LED lighting retrofits, renewable power procurement, HVAC optimization, destratification fan installation driving footprint reductions
Inclusion & Diversity
No official DEI strategy or gender‑based outcomes available on public website or LinkedIn.