Service Desk Analyst

Description

• Accurately diagnose client requests and determine a course of action for resolution or escalation.
• Apply strong analytical skills to resolve issues.
• Provide new user IT orientation.
• Identify automation and self-service options for IT to provide to customers
• Installation, Configuration and troubleshooting operating systems and business tools like AutoCAD, Solidworks, Rockwell tools kit etc.
• Utilize KACE to support service desk environment and opportunity to lead KACE system management.
• Provide customer-focused, clear communication.

Requirements

• Networking knowledge LAN, WAN and IP addressing
• Willing and able to travel as necessary to support additional offices as required, or for training, industry related seminars, forums, or conventions, etc.
• PC configuration/troubleshooting skills.
• Strong analytical skills
• Ability to keep up with internal change and continuous improvement
• 5-10 years of experience involving PC support in a corporate environment.
• Trained on Microsoft Office and Windows Operating Systems preferred.
• Using strong writing ability document and maintain IT knowledgebase.
• CompTIA A+ Certification or a Microsoft MCP or MCSE or CCNA preferred
• Ability to work with minimal supervision, effective organizational skills, and the ability to successfully execute multiple project responsibilities.
• Any Bachelor’s degree in Engineering preferred BE (CSE, IT, ECE and EEE)
• Excellent communication and interpersonal skills.
• Display leadership and exceptional customer service with ability to help peers when needed.
• PC configuration/troubleshooting skills
• Work with minimal supervision with effective organizational and collaboration skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance