CPS Team Leader

Description

• Provide technical support for Lutron projects globally, ensuring high-quality solutions throughout the project lifecycle.
• Lead departmental planning and development to align with long-term business goals.
• Lead the development of lighting control and shading solutions for commercial, residential, and hospitality projects across specification, estimation, and post-sales stages.
• Build and maintain deep technical expertise within the team to ensure timely resolution of support inquiries.
• Set clear priorities and direction based on business needs and performance metrics.
• Oversee execution of high-impact deliverables such as customer projects and process improvements.
• Manage team operations including performance reviews, career development, and growth planning.
• Champion continuous improvement through business case development, success metric definition, and process innovation.
• Maintain strong cross-functional relationships and communicate service updates, escalations, and improvement plans to senior leadership.
• Drive team performance by anticipating future needs and implementing strategic initiatives to enhance service delivery.

Requirements

• Minimum 14 years of total professional experience, including people leadership.
• Knowledge of the architectural/construction industry and commercial project workflows is a plus
• Strong understanding of supply chain, procurement, and project processes in a manufacturing or construction environment
• Fluent in English; strong communication and collaboration skills
• Bachelor’s degree in Engineering
• Experience with AutoCAD and lighting control systems is a plus
• Customer service experience preferred

Benefits

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Training + Development

Interview process

Visa Sponsorship

Security clearance