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Desk Side & Technology Support Analyst
Atkinsréalis
2nd line IT support engineer handling incidents, asset management, and user assistance.
2d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Gurgaon, Haryana, India
Onsite
Company Size
40,000 Employees
Service Specialisms
Architectural Design and Engineering
Civil Design and Engineering
Structural Design and Engineering
Electrical Design and Engineering
Mechanical Design and Engineering
Transportation planning
Highways and bridges
Railroads and transit
Sector Specialisms
Water
Environment
Education
Aerospace
Security
Defence
Communications
Infrastructure
Role
What you would be doing
incident management
hardware deployment
servicenow
troubleshooting
reporting
office setup
- Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines.
- Deploy Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.
- Develop, review and improve processes to maximize efficiencies within the team.
- Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests.
- General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and manage local IT.
- Management of all 2nd line incidents and requests assigned to their queue in Service Now
- Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities, mitigate risks arising from audits, fire, safety, or other risk assessments.
- Provide weekly/daily reports/time reporting and updates on current issues.
- Support the set-up of new offices, sites or projects across the local region.
- Support and adhere to processes outlined in the Business Management System
- Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution
What you bring
itil v4
graduate degree
microsoft certification
servicenow
excel
3+ years
- Ability to communicate at all levels within the company.
- Graduate Degree in any Technical stream (BE - Computer Science / Electrical, BCA, BSc (Comp Sc.) etc).
- ITIL V4 Foundation Qualification
- Ability to learn, understand, and apply new technologies.
- Minimum 3 years’ experience of IT Service Management and processes
- Strong business focus and customer service skills
- Ability to deliver training to audiences across the local region.
- High level of proficiency and knowledge of working in a Corporate IT environment
- Travel expected to other offices.
- Full time On-site availability required.
- Working knowledge of excel structures.
- Working knowledge of Service Now
- Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary.
- Familiarity with IT Asset and configuration (CI / CMDB) management Processes
- Experience of working to (and exceeding) Service Level Agreements
- Certification from Microsoft
- Customer Service Experience
- Proven experience of data analysis and good numeracy, analytical and reporting skills
- An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
- Opportunities for training and, as the team grows, career progression or sideways moves.
- A hybrid working environment with flexibility and great opportunities.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
C$12.5B
Backlog
Record backlog amid surging demand.
113 km
Bike/Ped Facilities
It has designed an extensive network of cycling and pedestrian infrastructure.
- Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup.
- A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments.
- A trusted tolls and highway consultant, it supports major state DOTs.
- Engineering a better future for our planet and its people.
- Safety: We put safety at the heart of everything we do, to safeguard people, assets and the environment.
- Integrity: We do the right thing, no matter what, and are accountable for our actions.
- Innovation: We redefine engineering by thinking boldly, proudly and differently.
- Collaboration: We work together and embrace each other’s unique contribution to deliver amazing results for all.
- Excellence: We are proud to do our best, achieve high standards, creating environments where all can thrive.
Net-zero by 2030
Emissions Goal
Achieved a net-zero target for operational emissions by 2030, marking a significant milestone in sustainability efforts.
87% reduction
Emissions Drop
Reduced Scope 1 & 2 emissions by ~87% compared to a 2019 baseline through strategic measures like divestment and fleet electrification.
62 score
Carbon Performance
Achieved a DitchCarbon score of 62, significantly higher than the industry average of 20, ranking in the top 1% globally.
Over 50%
Sustainable Revenue
More than half of 2022 revenue came from sustainable projects, including clean energy, water sanitation, and mass transit initiatives.
- Achieved PAS 2080:2023 certification for whole‑life carbon management in infrastructure.
- 2022 emissions breakdown: Scope 1 (6,845 tCO₂e), Scope 2 (4,251 tCO₂e), Scope 3 (33,381 tCO₂e); Scope 1‒2 intensity at 0.3 tCO₂e/FTE.
No Data Available
Gender Ratio Disclosed?
The company does not publicly share specific numerical data regarding gender ratios or other diversity metrics.
- Corporate statement describes an 'inclusive, diverse and energized approach' and 'open culture' founded on core values.
- Asia region emphasises sense of belonging, mutual respect, personal touch, interest groups and support for work–life balance.
- Culture of learning highlighted through technical Lunch & Learn, case‑study sharing and virtual webinars with global mobility experiences.
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