Vegetation Management Technical Production Support Specialist | Reading, PA
Acrt
Provides technical support for vegetation management software and iOS devices.
15 days ago ago
Junior (1-3 years)
Full Time
Reading, PA
Office Full-Time
Company Size
300 Employees
Service Specialisms
Vegetation Management
Contract Utility Forester
Workflow Management Software
Storm & Emergency Response
Arborist Training
Subject Matter Expert / Expert Witness
Consulting Forestry
Safety Services
Sector Specialisms
Utility Vegetation Management
Vegetation Management Services
Environmental Services
Utility Metering Services
Arborist Training
Safety Courses
Technology Solutions
Role
What you would be doing
vms support
asset database
ticket management
cyber security
cellular management
hardware issuance
- Provide high level of exceptional customer support of end users
- Maintain Mobile Asset Database which tracks Personnel, issued Equipment and Accessories for iOS mobile devices
- Support end users in the field in understanding and usage of VMS
- Investigate and resolve data issues within the VMS software to support tickets (:80-90% of duties)
- Ensuring compliance with Cyber Security user & device requirements
- Provide IT Solutions information users and iOS mobile devices
- Escalate tickets to appropriate department/vendor for resolution
- Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices
- Attend staff meetings as required
- Share screen with end users to resolve support tickets
- Provide administrative assistance in handling data for VMS in database (:80-90% of duties)
- Work with staff and management to address any user non-compliance issues
- Issue computer hardware and accessories to users as needed
- Identify enhancements and defects for VMS software enter into database (Quality Center or equivalent)
- Share results of daily application support in the form of lessons learned and global communications as identified
- Assist users with log on activation, Microsoft Office 365 Apps, PowerBI usage
- Assist with onboarding, offboarding and transfer of employees
- Create, respond, and resolve tickets representing VMS Support Desk
What you bring
active directory
vpn
multifactor authentication
vms
customer service
associate’s degree
- Do not enjoy working with computer technology
- License provisioning
- Education: High School Diploma or GED required; may substitute 5 years of experience in lieu of a High School Diploma or GED
- Superior problem-solving and technical computer skills to provide Support Desk ticket resolution
- Experience: 1 year of experience in office management, office administration, or customer service. Must possess a valid driver’s license.
- Ability to work independently and manage time and tasks to complete work by defined deadlines
- Experience: 2 years of experience in office management, office administration, or customer service.
- Ability to handle and track hardware in support of software and user
- Excellent customer service and communication skills in a fast paced environment with ability to multiitask
- Struggle with time management and organizing a large amount of information or documents
- Prior experience training or supporting training on software/s to new or returning users
- Bilingual (English / Spanish) capabilities strongly suggested
- Prior experience with support of data, databases, and Support Desk
- Education: Associate’s Degree in Administration or Communications
- Basic understanding of Utility Vegetation Management best management practices (BMP’s)
- Bluetooth functionality
- Computer Use Agreement adherence
- Experience with VMS (Vegetation Management Software) a plus
- VPN functionality
- Drug/alcohol testing is required
- Multifactor Authentication Support
- Do not enjoy working in an office setting
- Ability to travel with possible overnight stays (5 - 10%)
- Do not have the ability to calmly communicate with customer conflicts
- Integrate understanding of Utility Vegetation Management and VMS to support end users
- Ability to work from office setting 100% of time
- Active Directory user provisioning
- Veterans Day paid time off for our veterans
- Paid Vacation
- Boot allowance
- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
- Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
- Group health plans including medical/prescription, dental, vision and a variety of other coverage options
- Paid Holidays
- Flexible Spending Accounts or an option for a Health Savings Account with company match
- Company paid Employee Assistance Program (EAP) for all employees and eligible family members
- Roth or Traditional 401(k) Retirement plan with company match
- Certification reimbursement program
- This is an in office position with occasional (5 to 10%) overnight travel
- Meal and travel per diems (allowances)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug/alcohol testing is required
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Company
Overview
Founded in 1985
Longstanding History
The company traces its origins to roots dating back to 1945, establishing a legacy in urban forestry and line-clearance consulting.
- Developed the ANSI Z133 tree‑trimming safety standards and built a reputation for safety innovation.
- Evolved through acquisitions—adding Bermex metering services and EnviroScience environmental consulting—to form the ACRT Services holding structure.
- Delivers typical projects like utility vegetation system assessments, pipeline/right‑of‑way management, storm/emergency response and arborist training.
- Innovates with in‑house workflow software and geospatial analytics via partnerships (e.g., drone/satellite AI), enhancing proactive vegetation risk‑management.
- Operates nationally with an independent, employee‑owned model, serving cooperatives, IOUs, railways, pipelines, and DOT highways.
- Safety: We are committed to safety, following strict guidelines, protocols, and best practices.
- Integrity: We uphold the highest standards of ethical conduct and honesty.
- Quality: We focus on delivering high-quality services with precision and attention to detail.
- Customer Focus: We aim to exceed client expectations and build long-term relationships.
- Innovation: We are committed to continuous improvement and embracing new technologies.
- Teamwork: We work together in a collaborative environment, respecting diverse perspectives.
2030 Target
Net Zero Goal
The company aims to achieve net zero emissions by the year 2030.
- Promoting sustainable practices across all operations and projects.
- Commitment to reducing environmental impact through energy-efficient solutions and practices.
- Use of renewable energy sources where possible and prioritization of eco-friendly technology.
- Ongoing efforts to reduce greenhouse gas emissions and waste generation.
50% Workforce Women
Gender Representation
Currently, 50% of the workforce identifies as women, with a focus on increasing this percentage in leadership roles.
- Foster a diverse and inclusive workforce at all levels of the organization.
- Provide equal opportunities for all employees, regardless of background.
- Training and development programs aimed at enhancing cultural competency and inclusion.
- Partnerships with organizations that support underrepresented groups in the industry.
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