Provides advanced analytical instruments and laboratory services for critical industries.
9 days ago
$63,000 - $78,750
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Bozeman, MT
Onsite
Company Size
1,000 Employees
Service Specialisms
Sector Specialisms
Contribute to business continuity and disaster recovery planning and testing.
Using computers: Typing and using office equipment.
Translate technical information into clear guidance for non-technical stakeholders.
Configure, maintain, and monitor network and server systems, including routers, switches, firewalls, and operating systems.
Document incidents, solutions, and preventive measures in knowledge repositories.
Develop and maintain documentation for standard operating procedures, system configurations, and change management records.
Resolve moderately complex IT problems and escalate advanced issues to senior staff when needed.
Participate actively in team meetings, projects, and process improvement initiatives.
Apply system updates, patches, and configuration changes with minimal supervision.
Monitor performance metrics to identify trends and recommend improvements.
Implement and monitor security protocols such as VPN, firewall rules, and intrusion detection.
Noise Levels: The noise level is moderate, with occasional interruptions from phone calls and conversations. Use non-canceling headphones if necessary.
Participate in system audits and support compliance with internal and external security requirements.
Provide training and knowledge sharing to junior staff and end-users.
Respond to user and system issues, performing root cause analysis for recurring incidents.
Partner with cross-functional IT teams to ensure smooth delivery of technology services.
Suggest improvements to workflows, tools, and automation opportunities to increase efficiency.
The IT Operations Analyst is responsible for monitoring, maintaining, and improving the organization’s IT infrastructure to ensure reliability, security, and efficiency. This role applies technical knowledge and analytical skills to resolve moderately complex issues, support critical systems, and optimize operations. The position works with limited supervision, collaborates across IT teams, and contributes to process improvements that enhance system performance and end
Repetitive motions: Frequent use of keyboard and mouse.
Standing or walking: Occasionally for meetings or office tasks.
Experience with server administration (Windows/Linux), virtualization, and cloud environments.
Strong problem-solving skills with the ability to diagnose and resolve moderately complex issues.
Ability to work independently while contributing to team goals.
Effective communication and documentation skills.
Lighting: Adjustable lighting to reduce eye strain.
Lifting: Light, less than 10 pounds.
2 years of experience in IT operations, systems support, or related technical roles.
Strong understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching).
Ergonomics: Workstations with desk and adjustable chairs to support good postures.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Familiarity with monitoring and ticketing tools (e.g., SolarWinds, ServiceNow, etc.).
Working knowledge of security practices, backup and recovery, and compliance requirements.
Ventilation: Good ventilation to ensure a comfortable working environment, though this can vary depending on the building.
At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position.