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Service Excellence Leader - Denver, CO
David Evans And Associates, Inc.
Leadership role responsible for strategic practice growth, operational performance, and project delivery excellence within Surveying & Geomatics group at David Evans and Associates, Inc.
13d ago
$170,000 - $260,000
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Denver, CO
Hybrid
Company Size
500 Employees
Service Specialisms
Engineering
Consulting
Design
Project Management
Construction Services
Sector Specialisms
Transportation
Land Development
Energy
Marine
Water
Utilities
Buildings
Residential
Role
What you would be doing
project sponsorship
client engagement
cross-functional collaboration
client-centric delivery
operations management
qa/qc oversight
- Serve as executive sponsor on strategic or high-value projects, ensuring alignment with client expectations, budget, and schedule.
- Actively engage with key clients post-delivery to strengthen relationships, identify future opportunities, and capture lessons learned.
- Cross-Functional Collaboration: Partner with finance, HR, and business development to align operational resources with strategic priorities.
- Drive a client-first culture by ensuring delivering client expectations through service quality and responsiveness across all projects.
- Lead and manage the overall operations of the Surveying & Geomatics group, ensuring the highest levels of delivery, quality, and client satisfaction.
- Contribute to overall business unit strategy, investment decisions, and operational planning.
- Oversee project workflows, resource allocation, and scheduling to ensure efficient and timely project execution.
- Partner with project managers and field crews to anticipate needs, address concerns, and deliver exceptional client experiences.
- Mentor and guide staff to foster technical excellence, collaboration, and leadership skills.
- Performance Management: Establish and monitor KPIs for project delivery, quality, safety, and financial performance, ensuring continuous improvement across the practice.
- Champion consistent application of QA/QC, risk assessment, and mitigation strategies to safeguard project success.
- Change Leadership: Lead adoption of new processes, tools, and technologies to drive efficiency, scalability, and innovation in delivery.
- Support business development by providing operational insights, proposal input, and technical expertise.
- Ensure compliance with all applicable laws, industry regulations, and company safety policies.
- Promote the company’s Surveying & Geomatics capabilities through industry events, thought leadership, and strategic marketing efforts.
- Oversee the development, implementation, and continuous improvement of technical standards and procedures.
- Provide leadership and management for all Surveying & Geomatics delivery staff.
- Champion a culture of safety and risk awareness in all operations.
- Monitor client feedback and incorporate lessons learned into process improvements.
- Develop and execute people strategies that align staffing, training, and career development with organizational goals.
What you bring
bachelor’s
cad/gis
pls license
10+ years
multi-office
large-scale
- Proven track record in operational improvement, client service leadership, and team development.
- Skilled in assessing and balancing risks, rewards, and costs in decision-making.
- Proven track record of leading multidisciplinary teams across multiple geographies.
- CAD/GIS software proficiency.
- 10+ years of progressive experience in surveying/geomatics operations, with at least 5 years in a leadership role.
- Experience leading multi-office or geographically distributed teams.
- Bachelor’s degree in Surveying, Geomatics, Civil Engineering, or related field (or equivalent experience).
- Proven leadership, mentoring, networking, negotiating, and partnering skills.
- Excellent communication, organizational, and decision-making skills.
- Strong collaborator with the ability to build trust and foster teamwork.
- Strong business acumen. MBA or formal leadership training.
- Professional Land Surveyor (PLS) license preferred.
- Background in large-scale infrastructure, energy, or transportation projects.
- Strong knowledge of surveying methods, equipment, and software (CAD, GIS, GPS, LiDAR, etc.).
- Ability to influence without direct authority in a matrix organization.
- Comprehensive understanding of surveying, geomatics, and related operational fields.
- Demonstrated success in achieving results through effective leadership, operational management, and problem-solving.
- Demonstrated ability to balance strategic priorities with day-to-day operational demands.
- Ability to articulate and implement long-term strategies while managing short-term priorities.
- Wellbeing focus: Holistic Wellbeing Program centered on physical, emotional, financial, career, and community health
- Retirement: 401k plan
- Work-life balance: Paid Time Off (PTO) and Holiday Pay
- Work Schedule: Flexible 9/80 schedule—every other Friday off!
- Comprehensive health coverage: Medical, Dental, Vision, Disability, and Life Insurance
- The posted salary range represents the typical range for this position and is provided in accordance with applicable state and local transparency laws. Actual compensation will be commensurate with experience, qualifications, and geographic location.
- Professional development: Support for continuing education and training opportunities.
- Potential salary range: $170,000 - $260,000
- Growth opportunities: Access to mentorship, professional support, and pathways for career advancement
- Financial wellness: Health Savings Account (HSA) and Lifestyle Spending Account with employer contributions
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- 'criminal history check, education verification, and professional license verification will be conducted'
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Company
Overview
Since 1976
Year Established
Over four decades of delivering innovative engineering solutions.
- Delivers innovative engineering solutions across various sectors.
- Specializes in a wide range of services including planning, design, and project management for infrastructure projects.
- Works in transportation, water resources, residential, and commercial sectors.
- Known for a creative approach to solving complex challenges while meeting client expectations and sustainability goals.
- Reputation for reliability and quality through successful partnerships with government, private, and commercial clients.
- Skilled in integrating technology with engineering to optimize performance and cost-efficiency.
- Recognized for technical expertise in environmental engineering and infrastructure development.
- Continues to grow by attracting top-tier talent and maintaining a forward-thinking approach.
- We provide exceptional services to our clients with integrity, collaboration, and innovation.
- We embrace and value diverse perspectives and backgrounds.
- We empower our employees to take ownership of their work and deliver quality results.
- We focus on continuous improvement and professional development.
- We foster a collaborative and supportive work environment.
2050
Net-Zero Goal
Commitment to achieving net-zero carbon emissions by the year 2050.
- Committed to reducing environmental impact and supporting sustainability across operations.
- Sustainability strategy includes reducing energy consumption, waste, and carbon emissions.
- Collaborate with clients to offer sustainable solutions that minimize environmental footprints.
- We foster an inclusive culture where all employees are respected and supported.
- We are committed to diversity in our workforce and leadership.
- We actively recruit and promote underrepresented groups in the engineering and technology sectors.
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