Technical Support Engineer
Spx Technologies
Provide Level 2/3 support, onsite reviews, training and oversight for fare collection systems.
2 days ago ago
$93,000 - $112,500
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Elk Grove Village, IL
Hybrid
Company Size
5,000 Employees
Service Specialisms
Engineering
Design
Technical Services
Consulting
Project Management
Sector Specialisms
HVAC
Detection and Measurement
Infrastructure Equipment
Heating
Ventilation
Air Conditioning
Residential Boilers
Commercial Boilers
Role
What you would be doing
troubleshooting
system configuration
technical support
jira management
product training
customer support
- Improve work standards
- Provide expert product knowledge across our product lines.
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring they are met.
- Troubleshoot fare collection systems and networks over the phone and at client sites.
- Handle customer issues promptly and escalate issues as necessary.
- Manage work (including time management)
- Identify consequences of various solutions.
- Utilize Jira, SAP or other tools to view requests for scheduling.
- Configure and test fare collection systems and networks.
- Build customer loyalty
- Review technical specifications.
- Cross-sell and make recommendations to improve client solutions
- Assist in the development of sales and marketing information.
- Solicit and analyse customer feedback for product performance and value.
- Provide clients with an overview of installation activities and assist them with training and support.
- Initiate action
- Complete special projects as directed by management.
- Provide product training.
- Provide Level 2 and Level 3 Technical Support on software and hardware issues.
What you bring
aws
vmware
jira
embedded c
5+ years
ba/bs
- BA/BS degree in Engineering or related field
- A common sense understanding to carry out instructions provided in written, oral or diagram form
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists
- Experience with networking
- Knowledge of Jira, Salesforce and Microsoft Office Suite
- Adaptability and flexibility
- Attention to detail and accuracy
- Strong negotiation skills and ability to work with people at all levels inside and outside the organization
- Analytical skills
- Working experience with Windows based software support
- Experience in VMWare, Azure or Hyper-V is a plus
- Excellent written and verbal communication skills
- Some travel may be required for Technical Support activities (: 10%).
- Experience in Mobile App support on Android and iOS is a plus
- Experience in Linux, UNIX Shell Scripting, Java, HTML, XML and CSS is a plus
- Training activities will require more travel (:15%).
- Expertise in Embedded C, SSIS, DB2 and SQL server
- Communicate effectively
- Good communication skills and ability to train customers on troubleshooting and diagnosing hardware issues
- Serve as a product expert, being able to solve complex product and system issues.
- Mechanical aptitude and ability to work collaboratively with engineering team
- AWS certification and experience in AWS applications support
- Strong skills in debugging, problem solving and documenting technical analysis
- 5+ years of experience, preferably in fare collection or a related industry
- Ability to write reports, business correspondence and procedures, along with being able to effectively present information to managers, clients, customers and the general public
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Educational assistance, leadership development programs, and recognition programs
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a focus on providing cutting-edge engineering solutions, the company has become a leader in industrial technology.
- Specializing in sectors like energy, industrial, and infrastructure, they create impactful, customized solutions.
- The company's portfolio includes equipment and services that support essential industries like energy generation, utilities, and water resources.
- Known for their deep technical expertise, they excel in solving complex challenges that drive global industries forward.
- A leader in advancing power and energy systems, including renewable and traditional energy sources.
- With decades of experience, they have earned a reputation for quality and reliability in large-scale infrastructure projects.
- Their engineers and designers consistently deliver innovative solutions that enhance the efficiency, safety, and sustainability of critical systems.
- Integrity: Do what’s right, the right way. Both the “what” and the “how” matter.
- Accountability: Take ownership. Create understanding and develop solutions by communicating with data and transparency.
- Excellence: Exceed customer expectations through active engagement, relentless focus, and a passion for innovative solutions. Drive constant improvement in everything we do.
- Team Work: Engage. Have fun. Make others successful. Our strongest asset is the power of “we”.
- Results: Make an impact. Focus on what matters. Deliver on commitments.
30% by 2030
GHG Emissions Intensity Target
Aims to reduce Scope 1 and 2 greenhouse gas emissions intensity by 30% compared to 2019 levels.
7th annual report
Sustainability Progress Report
Documents further reductions in greenhouse gas intensity, with progress exceeding initial timelines.
31.2 M kg CO₂e
GHG Emissions (CO₂e)
Total greenhouse gas emissions in 2023, down from ~34.1 M kg CO₂e in 2022.
0.0197 kg CO₂e
Emissions Intensity per Revenue
GHG emissions intensity in 2023, reflecting significant improvement compared to 2018 levels.
- Green manufacturing initiatives at Cooling Towers include energy-efficient evaporative cooling HQ, plume-abatement tech saving up to 30% water, switching to VOC-free film-fill.
Jan 2023
Annual Reporting Start
The company began reporting annually on its D&I disclosures starting from January 2023.
- No quantified gender stats publicly disclosed beyond commitment to transparency in 2023 ESG reporting.
- D&I transparency is integrated into company reporting process (annual disclosures planned).
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