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Technical Support Representative
Dormakaba Americas
Provide technical support for safe lock hardware and application software products, including installing/configuring software and hardware, and basic troubleshooting.
21d ago
$55,000 - $65,000
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Lexington, KY
Office Full-Time
Company Size
16,000 Employees
Service Specialisms
Access Control
Security Solutions
Technical Support
Integration Services
Training & Education
Consulting
Project Management
Hospitality Systems
Sector Specialisms
Buildings
Residential
Commercial
Industrial
Role
What you would be doing
software installation
hardware configuration
system maintenance
report preparation
client support
- Escalate unresolved or complex issues to Level 2 or senior technical staff
- Follow established procedures to install or configure software and hardware
- Operate a computer workstation to assist in preparing routine reports and documentation
- Respond to standard customer inquiries and provide basic troubleshooting support for safe lock hardware and application software products
- Perform assigned system maintenance to various electronic and physical files according to guidelines and/or under supervision
What you bring
multilingual
associate’s
experience
high school
- Multilingual (Spanish, French, German)
- Associate’s degree or vocational training desired
- 2+ years’ experience in customer service echnical support or help desk role
- High school education or equivalent
- Wisely plan for your future with our 401k Matching plan beginning on Day One
- Corporate Discounts for shopping, travel and more!
- Employee Assistance Programs
- We support your growing family; we provide Parental Leave for Moms and Dads!
- Supporting your career development with our Tuition Reimbursement Program
- Voluntary Legal Insurance
- Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
- Robust culture supporting internal advancement with our Learn and Grow Program
- Unlimited Referral Reward Bonuses
- Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
- Vacation and Personal Time Off
- 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted as part of the hiring process.
People also searched
Company
Overview
2015
Year Founded
The company was established in 2015 and has since become a leading provider of secure access solutions.
- The company specializes in high-tech products for keyless entry, access control, and secure identity management.
- With a strong focus on innovation, dormakaba offers solutions for a wide variety of sectors including residential, commercial, and industrial applications.
- Their portfolio includes everything from simple mechanical locks to advanced biometric and RFID access control systems.
- The company has built a strong reputation by providing reliable and customizable solutions for buildings of all sizes, from small residential homes to large commercial and industrial complexes.
- They are known for their expertise in seamlessly integrating physical and digital security systems to meet the evolving needs of their clients.
- In addition to their core offerings, dormakaba also provides extensive service and support to ensure the longevity of their solutions.
- With a global reach, dormakaba continues to expand its footprint, adapting its technology to meet the needs of a rapidly changing world.
- Customer first
- Curiosity
- Courage
- Performance
- Trust
-42% emissions
Scope 1+2 emissions reduction target
Committed to reducing Scope 1+2 emissions by 42% by 2030, currently 17% below baseline of 74,770 tCO₂e.
61% sites
Energy management systems implemented
61% of operational sites now equipped with energy-management systems as of June 30, 2024.
21,000 panels
Solar installations completed
Installed 21,000 solar panels across three manufacturing sites, generating >11,000 MWh and saving ~7,000 tCO₂e annually.
-17% emissions
Operational emissions reduction
Achieved a 17% reduction in operational emissions (12,500 tCO₂e) in FY 2023/24.
- 17% reduction in operational emissions (‑12,500 tCO₂e) in FY 2023/24. SBTi-validated targets and commitment to carbon neutrality by 2030 via Gold Standard offsets.
- Named one of TIME’s World’s Most Sustainable Companies (2024), EcoVadis Gold, ISS‑ESG Prime, MSCI AA.
- 322 sustainability declarations/certifications in place, 164 high-risk suppliers assessed.
33% Managers
Women in Management Roles
Target to ensure women make up at least one-third of managerial positions by 2027, reflecting a commitment to gender diversity in leadership.
25% Pipeline
Women in Senior Succession
Aim for women to represent a quarter of the talent pool identified for future senior management roles by 2027, ensuring diverse representation in organizational leadership development.
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