Billing Disputes: Collaborate effectively with internal departments and clients to proactively resolve billing and payment disputes, ensuring accuracy and satisfaction.
Documentation: Maintain accurate and up-to-date records of all collection activities, including communication logs, payment status, and dispute resolutions.
Payment Arrangements: Negotiate payment plans and settlements with clients to facilitate the collection process.
Client Communication: Contact clients via phone, email, and written correspondence to follow up on overdue payments.
Account Management: Take charge of managing a diverse portfolio of client accounts to ensure prompt collection of outstanding invoices and contribute to our financial success.
Compliance: Ensure all collection activities comply with relevant laws, regulations, and company policies.
Process Improvement: Identify and recommend improvements to the collection process to enhance efficiency and effectiveness.
Reporting: Prepare regular reports on the status of accounts receivable and collection efforts for management review.
Customer Relations: Build and maintain positive relationships with clients while effectively managing and collecting outstanding debts.
Requirements
excel
accounting software
collections
5+ years
bachelor's
negotiation
Knowledge: Understanding of accounting principles, billing procedures, and collection laws and regulations.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with accounting software.
Experience: Bring your minimum of 5-7 years of relevant experience in collections, accounts receivable, or a related field to this dynamic role and make a difference.
Excellent negotiation and problem-solving abilities.
Strong communication and interpersonal skills.
Attention to detail and strong organizational skills.
Work Environment: Ability to work in a fast-paced environment with a high volume of transactions.
Ability to work independently and manage multiple tasks simultaneously.
Education: A bachelor's degree in finance, Accounting, Business Administration, or a related field is preferred, showcasing your educational foundation for success in this role.