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Maintenance Manager - The Hawthorne Apartments
Udr - Opening Doors To Your Future
Manage and complete all resident service and maintenance requests as required. Provide leadership and supervision to the service team. Develop standards for community appearance and manage vendor relations.
18d ago
$38 - $42
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Mill Creek, WA
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Management
Real Estate Investment
Development
Construction
Design
Architecture
Engineering
Consulting
Sector Specialisms
Program/Project Management
Training Services
Operations and Maintenance Support
Security
Administrative Personnel
Scientists
Professional Technical Staff
Maintenance
Role
What you would be doing
community standards
preventative maintenance
vendor coordination
employee training
budget management
energy efficiency
- Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
- Perform pre- and post-move out inspections, documenting and taking/attaching photos of unit condition.
- Manage ROI installations to include administrative prep, vendor coordination, etc.
- Manage pool logs for vendor compliance.
- Complete Cap Labor forms.
- Perform final walk for move-ins ensuring quality represents the company’s standard.
- Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
- Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
- Manage vacant apartment turn schedules.
- Training and mentor Service Technicians as needed
- Monitor batteries for smart locks and proactively replace as necessary.
- Serve as point person for questions on programming of controlled access areas within the community.
- Comply with all Company policies and procedures related to employment.
- Manage and complete all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.
- Manage execution of emergency repairs from within service team or from third-party service vendor.
- Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
- Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
- Manage equipment warranties and required follow-up.
- Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.
- Provide superior customer service to internal and external customers.
- Schedule and supervise contractors/vendors.
- Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
- Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
- Assist District Service Manager with reviewing and making Kronos timekeeping records for the service associates at the community.
- Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
- Utility management for vacant apartments to ensure energy efficiency.
- Manage and oversee pest control for all units holding third-party vendor accountable.
- Provide inspections to all fitness equipment to ensure safe operation.
- Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
- Lead, direct, and supervise the service team in their day-to-day functions if applicable.
- Complete and or manage all community common area and resident service requests.
- Provide determination for interior vacant condition for items to be replaced, such as carpet.
What you bring
vendor management
epa type i
epa type ii
certification required
building maintenance
cpo certification
- Extensive experience w/vendor management
- EPA Type I (Section 608) certification preferred
- EPA Type II or Universal certification required
- Technical or vocational certificate and/or degree preferred
- Minimum of five years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall
- Certified Pool Operator (CPO) certification a plus
- Administrative skills: communication and organizational skills, as well as project management and time management skills
- Proficient in the use of application software and modern technology
- Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
- Valid driver’s license
- Minimum of three years’ experience supervising/managing associates
- High school or equivalent preferred
- Dependent Care Spending Account
- Supplemental Term Life Insurance
- Voluntary Long Term Care Insurance
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Lifestyle Spending Account
- Medical Flexible Spending Account
- Voluntary Cancer Insurance
- Medical, Dental, Vision Plans
- 401(k) Plan with company match
- $38/hr. – $42/hr., depends on experience + 10% bonus potential
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- comprehensive background checks will be conducted on all final candidates.
People also searched
Company
Overview
50,000 Units
Residential Portfolio
The company manages and maintains a vast network of residential units nationwide.
- Committed to offering well-designed, sustainable living spaces.
- Provides premium apartment communities across the United States.
- Has a strong presence in major metropolitan areas.
- Specializes in building, managing, and developing residential properties.
- Known for innovation in creating modern, eco-friendly living environments.
- Maintains high customer satisfaction while delivering value for investors.
- Regularly integrates technology into property management to enhance the resident experience.
- Part of a growing trend toward high-quality rental spaces.
22% Turnover Rate
Employee Retention
The company's associate turnover rate was significantly lower than the industry standard, indicating a strong focus on employee retention.
- Innovative and adaptive corporate culture
- Board integrates ESG into overall risk assessments
- Governance Committee oversees ESG disclosures and sustainability strategy
- ESG Committee led by CEO and senior officers implements and monitors ESG targets
38 Communities
Sustainable Building Certifications
Percentage of the portfolio with LEED or Energy Star certifications.
320+ Projects
Sustainability Initiatives
Completed projects focused on energy, water conservation, and waste reduction across various facilities.
630 EV Ports
Electric Vehicle Infrastructure
Expansion of electric vehicle charging stations, supporting clean transportation.
50k Metric Tons
Carbon Avoided
Cumulative reduction in greenhouse gas emissions through sustainable practices.
- Science-based emissions intensity reduction targets: Scope 1+2 by 40% and Scope 3 by 30% from 2020 to 2035
- Reduced Scope 1+2 emissions intensity by 20% since 2020, halfway to target
- Over 965,000 kWh of renewable energy produced onsite in 2024 across CA, DC, Seattle
- Retired over 146 million kWh in RECs since 2019
- 10.488 million gallons of reclaimed water used for irrigation in 2024
- Compensation for senior execs tied to sustainability metrics
- Net-zero aligned target implicit via science-based GHG reductions by 2035
4.33 Score
Diverse Hiring Metric
The company achieved a 4.33 out of 5 score in its internal hiring metric for including diverse candidates in the interview process in 2023.
- Partnership with National Diversity Council and DEI organizations in 2023
- Gender‑based compensation ratios and promotion metrics included in ESG disclosures
- Compensation analysis conducted in 2022 to ensure pay equity across associate base
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