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Cnh

IT Service Manager

Company logo
Cnh
Designs, manufactures and sells agricultural and construction machinery worldwide.
Lead technical portfolio management across manufacturing apps, optimize deployment of team members, and manage vendors and people for app support.
20d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurgaon, Haryana, India
Onsite
Company Size
35,850 Employees
Service Specialisms
Agricultural machinery manufacturing
Construction equipment manufacturing
Parts & service
Financing
Leasing
Insurance
Digital technologies
Precision technology
Sector Specialisms
Agriculture
Construction
Hay and Forage
Livestock
Vineyards and Orchards
Methane Power Solutions
Small Grains
Municipal
Role
What you would be doing
vendor management
devops automation
support structure
daily communications
metrics management
workforce strategy
  • Manage multiple vendors from application and resource standpoint with global presence.
  • In collaboration with Infrastructure, manage DevOps processes and practices, including automating the handoff of code releases from development to operations.
  • Accountable for relationship management with stakeholders and Vendors.
  • Work along with customers (Product owners, Eng Managers, Business Partners) to define Support processes and build scalable support structure.
  • Responsible for daily communications with Product Owners, Architects and portfolio managers over project status.
  • Manage and maintain a cohesive view between both product offerings, handling operations metrics, version management, and driving process improvements.
  • Manage resource allocation across teams to maximize business impact of resources and ensure each team has the skills and capabilities needed to achieve its objectives.
  • Develop workforce strategy to meet the organization’s current and future software engineering needs through developing, hiring, and/or sourcing talent.
  • Liaison and collaborate with Infra team to ITIL Processes like Incident management, problem and change management.
What you bring
custom apps
service management
software development
14+ years
vendor management
azure
  • Expert in managing IT apps support for diversified portfolios like MS Suite, custom apps, SAP, Infor etc.
  • Highly proficient in-Service Management including building Service Catalogue and driving customer experience with support of key metrics.
  • Strong technical experience on MS suite or some other technology.Well-versed knowledge of software development, source control and testing methodologies, such as Agile.
  • Minimim 14 years of expierence is required.
  • Experience managing multiple projects with stakeholders across different countries in the Engineering.
  • Highly skilled in Vendor and people management with providing App support across regions.
  • Should have performed role of a Technical Lead for minimum 5 years.
  • Previous experience of leading and managing technical project teams through the deliver to medium to large development projects.
  • Strong expirenece in Azure, Devops methodologies, Team management is required.
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
1999 Merger
Founding Through Merger
Originated from the merger of Case and New Holland, establishing a strong foundation in agricultural and construction machinery.
2013 Restructuring
Corporate Restructuring
Reorganized under Fiat Industrial and became publicly traded as CNH Industrial on the Amsterdam stock exchange.
170+ Countries
Worldwide Operations
Operates manufacturing and R&D facilities in over 170 countries, showcasing global reach and influence.
2024 Revenue
Annual Financial Performance
Reported multi-billion-dollar revenues, maintaining profitability despite workforce adjustments, highlighting financial resilience.
  • The company lists on the NYSE and serves global markets with iconic brands like Case IH and New Holland.
  • It designs and produces tractors, harvesters, backhoes and heavy equipment for agriculture and construction.
  • Typical projects include supplying integrated machine fleets, digital solutions, financing and aftermarket services.
  • A standout fact: in 2022 it spun off its Iveco commercial‑vehicle arm, refocusing on core farm and construction machinery.
Culture + Values
  • Customer-Centric Innovation
  • Sustainability and Responsibility
  • Integrity
  • Collaboration
  • Commitment to Excellence
  • Diversity of Thought
Environment + Sustainability
2050 Net Zero
Greenhouse Gas Emissions Target
The company is committed to achieving net zero greenhouse gas emissions by 2050 through comprehensive strategies and innovative solutions.
30% CO2 Reduction
CO2 Emissions Target in Products
The company aims to reduce CO2 emissions in its products by 30% by 2030, reflecting a strong commitment to lowering its carbon footprint.
  • Enhanced focus on alternative fuels and electrification
  • Commitment to reducing the environmental footprint of manufacturing facilities
  • Sustainable farming solutions that improve the quality of life for farmers and the environment
Inclusion & Diversity
50% Gender Diversity
Gender Diversity Target
Aiming to achieve 50% gender diversity in leadership roles by 2030.
26% Women Representation
Women in Leadership
Currently, women represent 26% of global leadership roles.
  • Implementing global training programs focused on inclusion
  • Hiring initiatives aimed at increasing gender and racial diversity across all levels
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