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IT Service Manager
Cnh
Designs, manufactures and sells agricultural and construction machinery worldwide.
Lead technical portfolio management across manufacturing apps, optimize deployment of team members, and manage vendors and people for app support.
Manage multiple vendors from application and resource standpoint with global presence.
In collaboration with Infrastructure, manage DevOps processes and practices, including automating the handoff of code releases from development to operations.
Accountable for relationship management with stakeholders and Vendors.
Work along with customers (Product owners, Eng Managers, Business Partners) to define Support processes and build scalable support structure.
Responsible for daily communications with Product Owners, Architects and portfolio managers over project status.
Manage and maintain a cohesive view between both product offerings, handling operations metrics, version management, and driving process improvements.
Manage resource allocation across teams to maximize business impact of resources and ensure each team has the skills and capabilities needed to achieve its objectives.
Develop workforce strategy to meet the organization’s current and future software engineering needs through developing, hiring, and/or sourcing talent.
Liaison and collaborate with Infra team to ITIL Processes like Incident management, problem and change management.
What you bring
custom apps
service management
software development
14+ years
vendor management
azure
Expert in managing IT apps support for diversified portfolios like MS Suite, custom apps, SAP, Infor etc.
Highly proficient in-Service Management including building Service Catalogue and driving customer experience with support of key metrics.
Strong technical experience on MS suite or some other technology.Well-versed knowledge of software development, source control and testing methodologies, such as Agile.
Minimim 14 years of expierence is required.
Experience managing multiple projects with stakeholders across different countries in the Engineering.
Highly skilled in Vendor and people management with providing App support across regions.
Should have performed role of a Technical Lead for minimum 5 years.
Previous experience of leading and managing technical project teams through the deliver to medium to large development projects.
Strong expirenece in Azure, Devops methodologies, Team management is required.
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