Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits*
Applies only to jobs included in the bonus program.5%Bonus
Territory Account Manager
City Wide Facility Solutions
B2B account management and client retention for a facility solutions company
18d ago
$52,000 - $55,000
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Roanoke, VA
Field
Company Size
5,000 Employees
Service Specialisms
Facility Management
Janitorial Services
Floor Care
Security Services
Landscaping
HVAC Services
Plumbing
Electrical Services
Sector Specialisms
Commercial Buildings
Retail
Office
Industrial
Healthcare Facilities
Educational Facilities
Hospitality
Government Buildings
Role
What you would be doing
contractor management
route sheet management
crm inspections
quality control
client agreements
outlook scheduling
- Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client
- Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
- Schedule each non-routine activity in client facilities using Outlook
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
- Promote the sale of, procure, and monitor supplies for clients.
- Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
- Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
- Formulate and manage an effective service strategy and schedule tailored to each client
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
What you bring
detail-oriented
microsoft office
crm database
b2b experience
client travel
communication skills
- Highly detail-oriented and excellent follow-through on commitments
- Proficient in Microsoft Office and knowledge of CRM database
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
- Ability to travel on a daily basis to client locations locally
- Excellent verbal and strong written communication skills
- 2+ years track record of success in a client retention role, with goals and metrics to support
- Positive and outgoing personality; great at building relationships
- Health, vision, and dental plan
- $52-55K base salary + commission and bonus opportunities
- Quarterly bonus and monthly commissions schedules
- Full coverage supplemental health care plans
- 3 weeks PTO
- Health and wellness promoted plans paid by company
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- city wide may conduct background checks as part of the hiring process
Company
Overview
- Founded with a vision to revolutionize facility services, City Wide Facility Solutions has grown into a nationwide leader in facilities management.
- Providing a wide array of services, the company offers tailored solutions to businesses, streamlining operations and enhancing efficiency.
- The company excels in commercial and industrial sectors, handling everything from janitorial services to maintenance and specialized facility needs.
- Known for its flexible service delivery, City Wide offers customizable plans that cater to unique client requirements.
- Their expertise spans various industries, ensuring businesses from different sectors can rely on City Wide for seamless facilities management.
- With a commitment to operational excellence, City Wide consistently meets the demands of large-scale facilities, offering a balance of quality and value.
- City Wide prides itself on its ability to handle both routine and complex projects with professionalism, from simple cleaning tasks to comprehensive facility overhauls.
- Honesty
- Integrity
- Commitment to Excellence
- Customer Focused
- Teamwork
- Respect for Others
- Commitment to reducing environmental impact through sustainability initiatives
- Encouraging energy-efficient practices and use of environmentally friendly products
- Focus on waste reduction, recycling, and responsible disposal
- Work to ensure sustainable operations at all locations
- Active pursuit of energy conservation goals
- Promote a culture of inclusion by valuing diverse perspectives and backgrounds
- Support equal opportunities for all employees regardless of gender, ethnicity, or background
- Ensure fair and equitable compensation for all employees
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio