Inside Sales Rep I - Albany

Description

• Reports on all out-of-line conditions affecting customer satisfaction.
• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Generates all sales operations (invoicing , contracts, pick list , packing list, returns ) documents and distribute s to respective departments.
• Receives and responds to all customer inquiries, orders, and complaints.
• Responsible for guiding , assisting and elevating complaint resolution to ensure that customers are properly served.
• May t ake after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Provides customers and other Branches with any data and backup data as requested.

Requirements

• Basic knowledge of operational processes; including deliveries/pickup s, commensurate with the rental industry.
• Emotional Intelligence and strong collaboration skills.
• Must have reliable transportation .
• Quick learner, attention to detail, and adaptability skills.
• Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM.
• Excellent customer service and organization skills.
• Excellent communication skills verbal and written to enhance relationships with customers and team members.
• Minimum (1) One year experience working as an Inside Sales Rep or on a sales desk preferred , preferably in the construction equipment industr y, u nderground safety rental industry .

Benefits

• Birthday and Work Anniversary holidays after one year of service
• 401(k) retirement plan with company match and immediate vesting
• Team Ownership Program (TOP) grants an annual stock award to every active full-time employee . TOP is unique for a privately held company but is offered to show how much we value our employees!
• Paid Time Off that is either awarded or begins to accrue on the first pay period
• Excellent medical, dental, and vision plans
• Basic and Voluntary life and disability insurance
• Incentive bonus plans
• 8 paid holidays
• Flexible spending and health savings accounts
• Educational assistance

Training + Development

Interview process

Visa Sponsorship

Security clearance