Customer Support Specialist
Great Day Improvements, Llc
On-site specialist handling customer support, scheduling, parts orders and CRM record-keeping.
23 days ago ago
$16 - $20
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Albuquerque, NM
Onsite
Company Size
800 Employees
Service Specialisms
Windows and Doors
Gutters, Siding, and Roofing
Additions and Enclosures
Bath and Kitchen Remodeling
Sector Specialisms
Residential
Windows and Doors
Home Exteriors
Patio Enclosures
Sunrooms
Screen Rooms
Bathroom Remodeling
Walk-in Tubs & Showers
Role
What you would be doing
crm management
payment processing
work orders
ar collections
warranty scheduling
report generation
- Make outbound calls to customers to provide updates on installation and service status
- Process electronic credit card and check payments
- Provide support for PSG/CSC for assigned division(s)
- Assist with receiving product(s) in CRM Database and/or F&O
- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
- Support division(s) in Accounts Receivable collections and management
- Provide work orders to Service Measure Tech daily
- Enter and maintain all customer records and job-related information into CRM Database
- Schedule warranty appointments for the Service Department
- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
What you bring
customer service
5 years
high school
team player
detail oriented
communication
- Excellent work ethic, solid attendance record and attention to detail
- Experience in the home improvement industry a plus
- Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
- Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
- 5 year’s customer support experience preferred
- Excellent written and oral communication skills including phone skills
- High school diploma or GED equivalent
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
40 Years
Industry Expertise
The company has been a trusted partner in home improvement for decades, demonstrating long-term commitment and experience in the industry.
- Founded with a vision to transform homes and outdoor spaces into personal retreats.
- Offers a wide range of custom solutions from sunrooms to patios and decks.
- A leader in residential home improvement, delivering high-quality craftsmanship.
- Serves homeowners looking to enhance their living spaces with personalized solutions.
- Expertise spans design, construction, and installation of outdoor living structures.
- Has a reputation for exceptional customer service, providing end-to-end project management.
- Known for its commitment to precision, delivering spaces that blend style and functionality.
- Typical projects include custom sunrooms, decks, and patio enclosures.
- Focused on residential upgrades, with a particular emphasis on outdoor spaces.
- Building strong, lasting relationships with customers, employees, and the community.
- Delivering superior service through quality workmanship, innovation, and integrity.
- Fostering a collaborative work environment where employees are empowered to contribute ideas and efforts.
- Creating a positive work culture where everyone’s contribution is valued.
By 2030
Net Zero Goal
The company aims to achieve net zero emissions, marking a significant commitment to combating climate change.
- Committed to reducing environmental impact through sustainable practices in daily operations.
- Focus on energy-efficient solutions and sustainable materials in product offerings.
- Minimizes waste through recycling and optimized production processes.
- Fosters an inclusive and diverse workplace, focusing on fair opportunities for all employees.
- Strives for gender equity with an ongoing commitment to hiring and promoting women in leadership roles.
- Has implemented a range of initiatives to increase diversity across departments and leadership levels.
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