Luxury hospitality, real estate, and cultural experiences, blending art and design.
Manage room assignments, coordinate in-room dining, and upsell services to enhance guest experience.
6 days ago ago
$38 - $38
Junior (1-3 years)
Full Time
New York, NY
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Real estate development
Hotel operations
Spa and wellness
Cultural programming
Event management
Restaurant operations
Theater and live entertainment
Sector Specialisms
Hospitality
Luxury Hotels
Real Estate Development
Urban Design
Architecture
Culinary Concepts
Experiential Retail
Healing and Wellness
Role
Description
pos system
opera pms
room assignment
inventory management
order coordination
vip service
Respond to guest requests with efficiency, grace, and discretion.
Update guests on any menu changes, unavailable items, or special promotions.
Handle VIP and special occasion arrangements, ensuring personalized attention to detail.
Apply dynamic selling strategies to match guest preferences with room availability.
Ensure all communication between departments regarding room statuses or IRD orders is clear and timely.
Provide knowledgeable recommendations and anticipate guest needs.
Maintain accurate records of room inventory, out-of-order rooms, and special blockings.
Maintain records and logs for IRD orders, room readiness, and departmental coordination.
Manage daily room assignment process to ensure guest preferences and operational requirements are met.
Utilize POS and dining systems to ensure accurate order entry and guest billing.
Coordinate accurate delivery with internal departments and ensure timely service.
Answer guest calls promptly and professionally, taking orders for in-room dining, amenities, or service requests, and detailed order confirmations.
Follow up on guest requests to ensure satisfactions
Coordinate with Housekeeping and Front Office teams to prioritize room readiness based on arrival patterns and VIP needs.
Use Opera or similar PMS to manage room blocking and guest profiles.
Collaborate with Front Office and Revenue teams to align on upgrade targets and performance goals.
Monitor order times and follow up to ensure guest satisfaction and prompt resolution of any issues.
Act as liaison between Reservations, Front Desk, Housekeeping, and Engineering to support seamless room allocation.
Input orders accurately into the POS system and coordinate with kitchen and service teams for timely delivery.
Requirements
opera
pos
office
2-3 years
front office
problem solving
Proficiency in Opera (PMS), POS systems, and Microsoft Office Suite.
Fluent in English; additional languages a plus
Experience in in-room dining or F&B coordination highly preferred.
Endure various physical movements throughout the work areas
Exceptional organizational and multitasking abilities.
Minimum 2-3 years of experience in front office, reservations, or guest services within luxury hospitality.
Professional phone etiquette and interpersonal communication skills.
Ability to multitask in a dual-function role while maintaining poise and professionalism.
Strong verbal communication and written skills.
Discretion and confidentiality handling guest preferences and VIP logistics
Ability to thrive in a high-volume, detail-oriented, luxury environment.
Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Ability to move safely in uneven terrain or in confined spaces
Natural communicator with strong listening and problem-solving skills.
Availability to work a flexible schedule including weekends, evenings, and holidays.
Strong guest service orientation and problem-solving mindset.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
Information not given or found
Security clearance
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Company
Overview
Founded with a vision to blend art, design, and luxury into every experience.
A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
The company has developed some of the most luxurious and artistic resorts worldwide.
Known for its high-end properties, including hotels, residences, and commercial spaces.
Specializes in creating immersive environments where architecture meets culture and luxury.
Projects span across major global cities, focusing on luxury, art, and hospitality design.
They consistently collaborate with renowned architects, artists, and designers.
Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.
Culture + Values
Environment + Sustainability
Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
No publicly stated net-zero target date on official channels.
Inclusion & Diversity
No publicly available DEI strategy or gender statistics on official website or LinkedIn.