

Highgate is a global investment and hospitality management firm focused on creating value in real estate.
2 days ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, New York, United States
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Sector Specialisms
The Guest Services Manager oversees Guest Services, Concierge and Uniformed Services/Transportation, ensuring attentive, friendly and efficient service throughout the guest stay while maximizing room revenue and occupancy.
The role requires responding to guest requests and complaints, coaching and disciplining staff, managing schedules, handling cash and credit transactions, coordinating with accounting, housekeeping and reservations, and maintaining compliance with Highgate SOPs.