IT Field Technician II

Description

• Advocates company IT security policies and best practices
• Develop and maintain positive and professional relationships within the organization
• Utilizes service desk system for ticket management; maintains accurate and accessible technology documentation
• Leads and/or participates in multiple technology-based projects, up 50% of workload annually
• Supports hardware, software, and basic networking for all operational needs of the business.
• Communicates with internal/external customers and vendors; acts as main point of contact for assigned area of support
• Promotes and maintains safe work environment; including keeping work area organized and free from clutter and potential hazards
• Works with various business teams to assist with onboarding/offboarding employee technology components as needed
• Travel to job sites, field offices and area offices will be required; responding to technical requests during day, night and weekend hours is also required.

Requirements

• Ability to translate technical terms into non-technical terms for end user support
• IT related certifications
• Ensures end-user technology needs are being met and/or exceeded; excellent customer service acumen
• Proficient with Microsoft products
• Exposure to a variety of extreme conditions at construction job sites, including heights, moving vehicles, and stopped traffic
• Valid drivers license
• Is comfortable in a collaborative team environment as well as working autonomously
• 5+ years experience in construction operations, including IT application use, process improvement, end user support or related experience
• Bachelor's Degree in Information Systems, Business Information Systems, Construction Management or related field; or equivalent work experience
• Exposure to noise, including horns, mechanical equipment, heavy equipment, jackhammers

Benefits

• Indoor office environment includes computers, copy machines, fax machines, tablets and other mobile devices

Training + Development

Interview process

Visa Sponsorship

Security clearance