SGS provides inspection, verification, testing, and certification services across various industries.
The role is responsible for managing internal and external recruiting efforts for the cosmetics and personal care division, supporting sites in Dallas, Phoenix, and occasionally New Jersey. It oversees the recruitment process and a team of recruiters at these locations while providing thought leadership to develop recruiting as a core competency.
Key duties include partnering with operations and scientific teams to understand study staffing needs, proactively communicating strategies to keep clinical studies on schedule, and building and analyzing recruiting metrics. The manager maintains a database of viable study subject candidates, creates initiatives to expand the panelist pool, determines future toolsets for tracking, and handles complex problems with limited resources. Additionally, the role mentors and coaches the recruiting team on sales techniques, communication strategies, and de‑escalation.
Leadership responsibilities involve guiding indirect reports, peers, or managers, handling hiring and termination decisions, and supervising a team of 10‑15 non‑supervisory employees.
Qualifications require a bachelor’s degree or equivalent, at least five years of relevant managerial experience, management of off‑site staff, and a minimum of two years’ experience in sales or telemarketing. Clinical research experience is preferred. The candidate must possess excellent written and verbal communication, advanced problem‑solving, multitasking, attention to detail, organizational skills, and proficiency with multiple technology platforms, including Microsoft Office.