BT Manufacturing Site Supervisor

Description

• Partners with cross-functional IT teams to align site support with enterprise initiatives, including ServiceNow, M365, and security standards.
• Maintains accurate records of IT assets, support activities, and system configurations in ServiceNow.
• Acts as the central liaison between Site Support teams, the IT Service Desk, Business Partner, and business/site leadership.
• Translates business needs into actionable IT support initiatives.
• Identifies opportunities for process optimization, automation, and proactive issue prevention.
• Conducts performance reviews, set clear objectives, and ensure accountability for results.
• Serves as the primary escalation point for complex or high-impact support issues.
• Fosters a culture of collaboration, knowledge sharing, and continuous improvement.
• Oversees and partners with the deployment, configuration, and maintenance of site-level IT infrastructure (end-user devices, servers, printers, networking, and specialized hardware).
• Establishes and monitor team KPIs and SLAs, proactively addressing performance gaps and operational risks.
• Standardizes knowledge articles, SOPs, and site support playbooks across the team.
• Builds dashboards and reports that provide visibility into site health, ticket trends, and team performance.
• Develops staffing schedules and workload assignments to ensure coverage across sites.
• Supervises a team of Site Support Specialists, providing coaching, mentoring, and career development.
• Ensures consistent application of IT processes, procedures, and standards across all supported sites.
• Implements and track improvement initiatives, reporting outcomes to IT leadership.
• Ensures compliance with company policies, industry standards, and regulatory requirements.

Requirements

• Experience with Manufacturing systems like ERP, MES, TAKT, PLM, time keeping, etc.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance