Will be required to perform Incident Management functions which include Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows OS and MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
Will be required to provide VIP level support to USSOCOM executive level users and their staff.
Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
Conduct systems analysis to identify root cause patterns, evaluate technical architectures involved in recurrent incidents, advise on configuration changes to reduce future occurrences and participate in the development of knowledge articles or technical standards.
Perform advanced ITIL Incident Management duties including classification of major incidents, technical impact assessment, and the authority to recommend or initiate escalation paths based on analysis of system behavior or service degradation.
Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
Exercise independent technical decision-making when selecting diagnostic methods, determining appropriate remediation avenues and advising technical teams on the most viable corrective actions for complex or multi-domain issues.
Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.
Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.
Requirements
dod 8570
dameware
rdp
terminal services
ts clearance
special ops
Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
Must have DoD 8570 IAT Level I certification.
Must have experience with Dameware, RDP and Terminal Services.
DoD 8570 IAT Level II certification.
Special Operations Force experience.
Ability to install, maintain and troubleshoot server, network, system and application issues.
Possess current TS clearance with SCI eligibility.
Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification.
Must possess current TS.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
Information not given or found
Security clearance
must have current ts clearance with sci eligibility (security background investigation required).
Company
Overview
Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors.
Serves a broad spectrum of industries, including energy, infrastructure, and water resources.
Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions.
Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets.
Approach is deeply collaborative, often working alongside government agencies and other key partners.
Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities.
Focus on operational excellence makes it a go-to partner for government and private sector organizations.
Culture + Values
Operate with honesty, transparency, and fairness.
Foster teamwork and value the diverse perspectives of our people.
Dedicated to delivering creative solutions and continuous improvement.
Strive to exceed customer expectations in all that we do.
Consistently deliver high-quality services and strive for continuous growth and development.
Environment + Sustainability
Net Zero by 2050
Long-term Sustainability Goal
Achieving Net Zero emissions by 2050 reflects a commitment to combating climate change and reducing the carbon footprint.
Committed to reducing environmental impact and fostering sustainable practices across operations.
Supports energy efficiency initiatives and implements waste reduction practices in operations.
Encourages environmental responsibility and sustainable practices across the supply chain.
Inclusion & Diversity
Committed to fostering a diverse and inclusive workforce by ensuring equal opportunities for all employees.
Values diverse perspectives and strives to create an inclusive workplace culture.
Has set specific goals to increase diversity at all levels of the organization.