Digital Consulting Client Engagement Manager - 1898 & Co.

Description

• Partner with internal teams to provide technical support in larger work engagements.
• Preparing solutions focused on service definition and growth.
• Target specific clients and develop penetration strategies.
• Effectively present consulting services and solution offerings to prospects and existing customers virtually and in person.
• Follow through on quarterly financial goals by building and advancing opportunities through the sales funnel, ensuring customer satisfaction, and repeat business.
• Regularly review and iterate on service offerings messaging to align with customer needs and improve market penetration.
• Develop and manage relationships with clients to understand their needs, manage expectations, and facilitate communication.
• Assist with performance feedback and provide guidance, mentorship, and instruction to colleagues as needed.
• Lead the adaptation of value propositions, templates, and guides to support effective communication of capabilities and delivery of projects.
• Collaborate with internal and external partners to develop and execute strategic sales plans for new and existing services.
• Maintain accurate sales funnel data and achieve strategic targets.
• Promote overall QA/QC process adherence and foster a culture of continuous improvement.
• Partner with sales and marketing groups to continue to build the business footprint.
• Developing customer relationships and winning work.
• Review sales and proposal processes, identifying areas to improve for existing offerings.
• Support quarterly strategy reviews with a data-driven approach to evaluating the market and the effectiveness of current plans.
• Working with clients to deploy/integrate/adopt operational technology platforms.
• Manage and interpret customer requirements and properly set customer expectations.
• Help interpret and communicate organizational policies, purposes, and goals to staff.
• Advancing organization goals and growth.
• Drive account discovery planning activities for technology solutions in assigned accounts.
• Lead the positioning of service offerings, including collaborating with partners on strategic plans, target customers, and tailored offering collateral.
• Position for and prepare responses to RFIs and RFPs.
• Support the recruitment, development, training, and retention of staff by sharing expertise and collaborating with team leaders.
• Lead customers through the full sales process while engaging others in the business unit to support as needed.
• Champion the value of technology innovation for customers with internal teams.
• Leverage existing customer relationships inside the company to generate warm leads.
• Establish and maintain long-term business relationships.
• Partner with the broad sales team to position in new accounts and grow existing accounts.
• Developing solutions that lead to results with business impact.
• Build and maintain effective relationships with new and existing clients, customers, and contractors to develop new business opportunities.
• Lead client-focused strategies and action plans for consulting services and solution offerings that drive sales.
• Maintain up-to-date product knowledge and participate in ongoing training.

Requirements

• Strong interpersonal and relationship-building skills.
• Combination of technical skills and business acumen applied to solve complex customer challenges.
• Minimum 7 years of related experience (3 or more years identifying and implementing solutions for broad technology systems is preferred).
• Consulting experience and ability to manage Technology Implementation projects within the IT and OT space of Utility Clients.
• Strong leadership, project management, time management, and problem-solving skills.
• Contracts and commercial acumen to achieve strong financial results.
• Ability to work and communicate with technical and non-technical customers.
• Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology or related field. Additional applicable years of experience may be considered in lieu of the degree requirement.
• Knowledge of enterprise IT architecture and the ability to implement it across many tools & platforms.
• Critical thinking and prioritization of resources to provide the most value to customers.
• Excellent written and oral communication skills.
• Ability to adapt to changing environments and make timely decisions.
• Ability to teach technical concepts and a passion for continuous learning.
• Business aptitude and negotiation skills.
• Knowledge of the Electric Utility Industry as it relates to technology services and implementation in Transmission Planning, Distribution Operations, managing capital projects, grid management systems, data management services and geospatial services.
• Previous roles that engaged with external customers in a consulting capacity.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance