Resident Services Associate

Description

• Contacts residents following issuance of a lease or community violation charge to explain the violation to the resident in achieving compliance.
• Resolves resident complaints and disputes including, but not limited to community policies, lease violations, renewal increases, rent payments and lease contracts.
• Assists residents in maintaining current renters' insurance.

Requirements

• At least 1 year of leasing, customer service, or sales experience is preferred.
• Computer skills in Word, Excel, Outlook, and Yardi or other similar programs.
• Maintains a positive customer service attitude.
• Ability to type 30 WPM and be organized.
• Excellent verbal and written communication skills.

Benefits

• Life insurance
• Apartment rental discounts
• Medical insurance
• Tuition reimbursement
• Flexible spending accounts
• Paid vacation, personal/sick time, and holidays
• Dental insurance
• Service recognition awards
• 401(k) plan with company match
• Employee assistance program
• Short-term and long-term disability insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance