Customer Service Associate at Carrier in East Syracuse, NY | USD35,500-61,750 | Kablio

Role

Description

customer support

escalation management

relationship management

communication

initiative participation

team certification

Actively participate in departmental Carrier Excellence initiatives and team certifications.
Manage all customer interactions via inbound phone, email, and written correspondence.
Communicate with Distribution including Service Managers via telephone and e-mail to build strong business relationships; ensure a positive customer experience.
Collaborate with internal departments to resolve customer opportunities.
Provide exceptional customer support to homeowners.
Communicate customer facing issues to management and identify areas of opportunity.
Handle escalated consumer cases.

Requirements

crm

salesforce

ms office

hvac

associate degree

customer service

Ability to decide whether to provide minor financial assistance to customers.
Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hours.
Excellent customer service skills.
Minimum of 3 years of experience with a CRM (Customer Relationship Management software) and phone systems; experience with a leading CRM platform.
Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time.
High School Diploma or GED.
A background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired.
Working knowledge of Salesforce is desired.
Spanish or French language skills are a plus
Proficient in MS Office (specifically Word and Excel).
Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer.
Creative problem-solving skills.
Strong written and oral communication skills.
Strong analytical skills, accuracy, and attention to detail.
Minimum of 3 years of customer service experience in a call center or similar high-volume setting.
Self-starter and well organized, able to multi-task and prioritize work.
Associate’s degree.

Benefits

Retirement benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Life Insurance and Accidental Death and Dismemberment
Tuition Assistance
Disability: Short-term and long-term disability
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 170 Countries

Global Reach

Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.

A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.

Culture + Values

Respect: Others are treated the way they would like to be treated.
Integrity:onesty、accountability and ethics are prioritized.
Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
Excellence: Delivering high-quality products and services with urgency and flawless execution.
Passion for Customers: Success is tied to the success of customers.
Play to Win: Aiming to be the best in everything that is done.
Choose Speed: Decisions and actions are taken with a focus on speed.
Achieve Results: Performing effectively with integrity.
Dare to Disrupt: Innovating and seeking sustainable solutions.
Build Best Teams: Developing diverse teams and empowering them to move faster.

Environment + Sustainability

Net-Zero by 2050

Long-Term Emissions Goal

Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.

42% Reduction

Scope 1 and 2 Emissions Target

Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.

$4B Investment

Climate Solutions Funding

Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.

1 Gigaton Avoided

Customer Emissions Impact

Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.

Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
Achieve carbon-neutral operations.
Reduce energy intensity by 10% across operations.
Divert more than 95% of operational waste from landfill.
Deploy water stewardship programs globally, prioritizing water-scarce locations.
Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.

Inclusion & Diversity

Global diversity rose to 50%

Executive representation

Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.

Women execs grew to 32%

Global leadership

Global women executives increased from 20% in 2015 to 32% in 2023.

People of color execs reached 33%

U.S. representation

U.S. people of color executives rose from 13% in 2015 to 33% in 2023.

Flex work at 20–25%

Remote work policy

Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.

Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
Employee Resource Groups support grassroots inclusion initiatives and community engagement.
U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.

Articles

Careers at Carrier

Sustainability at Carrier

Innovations

Role

Description

customer support

escalation management

relationship management

communication

initiative participation

team certification

Actively participate in departmental Carrier Excellence initiatives and team certifications.
Manage all customer interactions via inbound phone, email, and written correspondence.
Communicate with Distribution including Service Managers via telephone and e-mail to build strong business relationships; ensure a positive customer experience.
Collaborate with internal departments to resolve customer opportunities.
Provide exceptional customer support to homeowners.
Communicate customer facing issues to management and identify areas of opportunity.
Handle escalated consumer cases.

Requirements

crm

salesforce

ms office

hvac

associate degree

customer service

Ability to decide whether to provide minor financial assistance to customers.
Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments will include evening and weekend hours.
Excellent customer service skills.
Minimum of 3 years of experience with a CRM (Customer Relationship Management software) and phone systems; experience with a leading CRM platform.
Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time.
High School Diploma or GED.
A background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired.
Working knowledge of Salesforce is desired.
Spanish or French language skills are a plus
Proficient in MS Office (specifically Word and Excel).
Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer.
Creative problem-solving skills.
Strong written and oral communication skills.
Strong analytical skills, accuracy, and attention to detail.
Minimum of 3 years of customer service experience in a call center or similar high-volume setting.
Self-starter and well organized, able to multi-task and prioritize work.
Associate’s degree.

Benefits

Retirement benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Life Insurance and Accidental Death and Dismemberment
Tuition Assistance
Disability: Short-term and long-term disability
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 170 Countries

Global Reach

Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.

A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.

Culture + Values

Respect: Others are treated the way they would like to be treated.
Integrity:onesty、accountability and ethics are prioritized.
Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
Excellence: Delivering high-quality products and services with urgency and flawless execution.
Passion for Customers: Success is tied to the success of customers.
Play to Win: Aiming to be the best in everything that is done.
Choose Speed: Decisions and actions are taken with a focus on speed.
Achieve Results: Performing effectively with integrity.
Dare to Disrupt: Innovating and seeking sustainable solutions.
Build Best Teams: Developing diverse teams and empowering them to move faster.

Environment + Sustainability

Net-Zero by 2050

Long-Term Emissions Goal

Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.

42% Reduction

Scope 1 and 2 Emissions Target

Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.

$4B Investment

Climate Solutions Funding

Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.

1 Gigaton Avoided

Customer Emissions Impact

Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.

Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
Achieve carbon-neutral operations.
Reduce energy intensity by 10% across operations.
Divert more than 95% of operational waste from landfill.
Deploy water stewardship programs globally, prioritizing water-scarce locations.
Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.

Inclusion & Diversity

Global diversity rose to 50%

Executive representation

Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.

Women execs grew to 32%

Global leadership

Global women executives increased from 20% in 2015 to 32% in 2023.

People of color execs reached 33%

U.S. representation

U.S. people of color executives rose from 13% in 2015 to 33% in 2023.

Flex work at 20–25%

Remote work policy

Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.

Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
Employee Resource Groups support grassroots inclusion initiatives and community engagement.
U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.

Articles

Careers at Carrier

Sustainability at Carrier

Innovations