Security Operations Centre Lead
Wilson James
Lead the EMEA SOC, handling emergencies, managing team, incidents and security systems.
24 days ago ago
£47,000 - £49,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Basingstoke, England, United Kingdom
Field
Company Size
5,200 Employees
Service Specialisms
Security Services
Construction Logistics
Integrated Services
Project Management
Engineering Services
Event Security
Technology Solutions
Sector Specialisms
Security
Aviation
Construction Logistics
Technology Services
Airport Security
Commercial Ports
Visitor Attractions
Construction Security
Role
What you would be doing
roster management
security monitoring
incident reporting
emergency escalations
shift handover
team leadership
- Manage the site roster and scheduling system, ensuring full coverage and escalating staffing issues as needed.
- Monitor and oversee security systems across the EMEA region, including IDS, IPS, and SIEM tools.
- Act as the main point of contact for all EMEA emergency escalations, building strong relationships with key stakeholders.
- Ensure detailed handovers between shifts, including system functionality checks and escalation of faults.
- Produce and escalate detailed incident reports in line with procedures.
- Oversee the creation, tracking, and closure of incident reports, escalating where necessary.
- Manage emergency communications in a timely, professional, and friendly manner.
- Develop and maintain solid working relationships with clients, stakeholders, and regional contacts.
- Lead, motivate, and develop the SOC Response Officers to deliver exceptional service.
What you bring
driving licence
power bi
ilm3
sia licence
business continuity
incident management
- Full Driving Licence.
- Proven experience in managing incidents with multi agency / stakeholder involvement.
- Background in operating as part of and/or supervising/managing a team in a UK Emergency Services Control Room / Control Centre environment.
- Proven experience in Data Analysis Tools (Power Bi or equivalent).
- A good baseline knowledge of Control Room / Control Centre Best practice at an Operational or Tactical level.
- Proven experience in a data driven, highly regulated environment control room environment.
- ILM3 or above Management or equivalent College of Policing qualification.
- Due to vetting requirements 5 year residency in the UK
- SIA Licence
- A sound understanding of business resilience, design and implementation of programmes to improve Disaster Recovery and Business Continuity.
- Business Continuity, assessment, design and implementation, governance framework development and the necessary processes and controls, required for the implementation of effective organisational resilience
- Annual leave entitlement of 5.6 weeks
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Discounts on hundreds of retail sites
- Cycle to work scheme
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- 5-year uk residency required due to vetting requirements.
- criminal convictions considered on a case‑by‑case basis.
Company
Overview
Revenue £300m
Annual Revenue Growth
The company's revenue has grown significantly from £170 million in 2020 to £300 million in 2024, reflecting strong business expansion.
Profit £10.9m
Profit Margin
Profit before tax has surged from £6 million in 2020 to £10.9 million in 2024, showcasing improved profitability.
Officers 1,500
Specialist Security
The company employs over 1,500 SIA-licensed security officers, ensuring robust protection services.
Assets £93m
Asset Growth
Total assets have grown from £47 million in 2020 to £93 million in 2024, demonstrating significant operational expansion.
- Founded over three decades ago, the company began with a mission to elevate standards across security and logistics.
- It has grown into a multi-service provider, blending security, construction logistics, aviation support, and tech services.
- Typical projects range from managing airport assistance and front-of-house security to coordinating materials flow on major construction sites.
- While operating its own construction consolidation centres.
- Valuing, engaging and rewarding our diverse employees
- Giving back to the communities in which we work
- A firm commitment to reducing our impact on the environment
- Core values: deliver excellence for every project and every client
11.6% Reduction
Fleet Emissions
Reduced fleet emissions by 11.6% in 2022, contributing to overall sustainability goals.
212 kWp Solar
Energy Savings
Installed solar PV at a zero-carbon facility, saving 93.4 tCO2e per year.
68% Fewer Vehicles
Consolidation Efficiency
Expanded consolidation centers reduced delivery vehicles by 68% and construction CO2 by 75%.
Eliminate Fossil Fuels
HGV Fleet Transition
Plan to eliminate fossil-fuel HGVs by 2040 and transition to electric vehicles exclusively by 2030.
- Net-zero carbon emissions target by 2040, with an interim target to halve emissions by 2030 against a 2020 baseline
- Opened a zero-carbon consolidation facility in Q1 2022 with solar PV (212 kWp saving 93.4 tCO2e/year), air-source heat pumps, EV charging and sedum roofs
- Eliminate fossil-fuel HGV fleet by 2040 and transition to electric vehicles exclusively by 2030
- Expanded consolidation centres to reduce delivery vehicles by up to 68% and construction CO2 by c.75%
- External GHG data assurance onboarded; preparing for SBTi near-term & net-zero targets
2024 Policy
Equality, Diversity & Inclusion Policy
The company has published its Equality, Diversity & Inclusion Policy for 2024, outlining commitments to fostering an inclusive workplace.
2025 Gap Report
Gender Pay Gap
The company has published its Gender Pay Gap Report for 2025, demonstrating transparency in addressing pay equality.
- Disability Confident scheme firm and signatory to Armed Forces Covenant (Silver Employer Recognition)
- Living Wage Foundation recognised, paying Living Wage to all head‑office and core staff
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