Sales Manager, Parts and Services

Description

• Develop and present customized proposals, pricing strategies, and service agreements.
• Track sales performance, provide regular reports to senior management, and adjust strategies as needed.
• Meet or exceed sales targets and revenue goals for the aftermarket business.
• Develop and implement strategies to increase parts and service sales for bucket trucks and aerial lifts.
• Identify and pursue new business opportunities, including fleet owners, rental companies, utility providers, and service centers.
• Address customer concerns and resolve issues in a timely and professional manner.
• Stay informed on industry trends, competitor activities, and technological advancements to maintain a competitive edge.
• Build and maintain strong relationships with customers to understand their ongoing service and parts needs.
• Develop pricing strategies for parts and services to optimize profitability while remaining competitive.
• Collaborate with the parts department to ensure adequate inventory levels and timely fulfillment of customer orders.
• Work closely with the Service Operations team to ensure efficient scheduling and execution of repairs and maintenance.
• Partner with Director of NA Service Operations to align sales efforts with operational capabilities.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Serve as the primary point of contact for customers regarding parts availability, service offerings, and technical support.

Requirements

• Proven track record of achieving sales targets and developing customer relationships.
• Understanding of bucket truck components, hydraulic systems, electrical systems, and maintenance requirements.
• Capable of addressing customer needs with tailored parts and service solutions.
• Ability to effectively present solutions and close deals.
• Experience with CRM tools, sales tracking software (specifically Hubspot), and Microsoft Office Suite.
• 5+ years in parts and service sales, preferably in the bucket truck, aerial lift, or heavy-duty vehicle industry.
• Experience working cross-functionally with service and parts departments.
• Bachelor’s degree in business, sales, engineering, or a related field

Benefits

• 401(k) with company match
• Collaborative and innovative work environment
• Paid time off and holidays
• Competitive salary
• Professional development opportunities
• Comprehensive health, dental, and vision insurance plans

Training + Development

Interview process

Visa Sponsorship

Security clearance