Claims Administrator - Cork

Description

• Undertake general office administrative duties in accordance with company standards as required, such as diary management, booking appointments, allocating post to files, scanning documents, photocopying and filing, stationary orders and banking
• Appoint and liaise with Loss Adjusters to proactively support the case management of claims from initial set-up to conclusion
• Incoming telephone calls / resolve queries
• Ensure data is accurately input in order to achieve high standards of data quality and management information
• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging
• Liaise with the insured, insurers, brokers and any other stakeholders, to ensure optimum service levels and to become a point of contact, where needed
• Provide technical claims handling support
• Participate and contribute to projects as required
• Assist with the preparation of client and business presentations
• Run, check, analyse and distribute various management information reports
• Undertake non-complex fee earning case work, where appropriate
• Deal with internal and external queries in a professional manner and accurately record conversations/messages
• Attend client review meetings as required
• Ensure compliance with financial procedures, such as the invoicing process
• Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales

Requirements

• Ability to deal professionally at all times with clients, policyholders and third parties
• Some administration skills, with previous experience in administrative and/or support roles
• Strong working knowledge of MS Office applications, particularly Word, Excel, Outlook and PowerPoint
• Specific sector administration experience would be advantageous
• APA / CIP qualifications would be advantageous but are not essential
• Advanced Excel skills
• A strong team player, with excellent interpersonal and communication skills
• Highly organised, with the ability to multi-task and self-manage a varied workload with changing priorities

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance