Reception Manager

Description

• Deal with any guest concerns promptly, attentively and efficiently.
• Implement sales, marketing and rates policies as defined by the Revenue Manager.
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
• Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Manage and oversee all groups and delayed flight arrivals and associated administration.

Requirements

• Proven experience of managing, coaching and developing teams.
• Ability to use initiative in challenging situations and under pressure.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent attention to detail and drive to maintain high standards.
• A smart and professional appearance.
• Strong leadership and motivational abilities.
• Proven track record in a similar position within a 4-star hotel.
• Strong communication, interpersonal and organisational skills.
• High standard of English, both written and spoken.
• Good working knowledge of Opera PMS and Microsoft Office.

Benefits

• Discounted employee friends & family rates at Arora Hotels.
• Life assurance scheme.
• Food and beverage discounts.
• Arora star employee recognition.
• Free meals on duty.
• Long service recognition award.
• Christmas gifts and employee parties.
• Employee assistance programme.
• Wage stream.
• Complimentary on-site parking is available whilst on duty.
• UK attraction discounts @ Merlin Entertainments.
• Cycle 2 work scheme.

Training + Development

Interview process

Visa Sponsorship

Security clearance