Deal with any guest concerns promptly, attentively and efficiently.
Implement sales, marketing and rates policies as defined by the Revenue Manager.
Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
Manage and oversee all groups and delayed flight arrivals and associated administration.
Requirements
opera pms
microsoft office
leadership
team management
communication
attention to detail
Proven experience of managing, coaching and developing teams.
Ability to use initiative in challenging situations and under pressure.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Excellent attention to detail and drive to maintain high standards.
A smart and professional appearance.
Strong leadership and motivational abilities.
Proven track record in a similar position within a 4-star hotel.
Strong communication, interpersonal and organisational skills.
High standard of English, both written and spoken.
Good working knowledge of Opera PMS and Microsoft Office.
Benefits
Discounted employee friends & family rates at Arora Hotels.
Life assurance scheme.
Food and beverage discounts.
Arora star employee recognition.
Free meals on duty.
Long service recognition award.
Christmas gifts and employee parties.
Employee assistance programme.
Wage stream.
Complimentary on-site parking is available whilst on duty.