Support franchisees in driving operational excellence and maintaining consistency across restaurants.
Support successful onboarding and development of new franchisees in partnership with Franchise Operations.
Continuously refine training materials and delivery methods through data-driven insights, stakeholder feedback, and evolving operational needs.
Conduct field visits and regional workshops to assess performance, provide coaching, and ensure adherence to brand standards.
Identify training gaps using performance data, field observations, and feedback; collaborate with Training & Development to build and implement solutions.
Facilitate engaging leadership development sessions (virtual and in-person) for franchise operators, restaurant managers, and above-store leaders.
Plan, deliver, and manage field-based training programs aligned with Charleys’ operational procedures, brand standards, and strategic initiatives.
Select, certify, and maintain official training locations; manage ongoing recertifications as needed.
Partner with New Restaurant Opening teams to ensure high-quality training execution and consistent brand alignment.
Collaborate with cross-functional partners across the organization to support training and operational projects.
Develop strong partnerships with field leadership and franchisees, providing coaching, performance support, and operational training.
Requirements
microsoft office
lms
bachelor's
5+ years
bilingual
facilitation
Strong facilitation and presentation skills with the ability to communicate clearly and respectfully across a wide range of cultural backgrounds.
Proven ability to coach and influence through strong communication and interpersonal skills.
Demonstrated strategic thinking and problem-solving abilities.
Ability to work independently, manage competing priorities, and follow through on commitments.
Proficiency in Microsoft Office and familiarity with LMS platforms and virtual learning tools.
Bachelor’s degree in Business, Human Resources, Learning & Development, Hospitality, or related field; or equivalent experience.
Demonstrated capability to implement training programs that improve restaurant-level performance.
Minimum 5 years of experience in restaurant operations training, preferably within a franchise or multi-unit environment.
Strong organizational, planning, and time-management skills with attention to detail.
Bilingual in English and Spanish strongly preferred.
Valid driver’s license and ability to travel up to 50%, including overnight travel.