Field Training Manager

Description

• Support franchisees in driving operational excellence and maintaining consistency across restaurants.
• Support successful onboarding and development of new franchisees in partnership with Franchise Operations.
• Continuously refine training materials and delivery methods through data-driven insights, stakeholder feedback, and evolving operational needs.
• Conduct field visits and regional workshops to assess performance, provide coaching, and ensure adherence to brand standards.
• Identify training gaps using performance data, field observations, and feedback; collaborate with Training & Development to build and implement solutions.
• Facilitate engaging leadership development sessions (virtual and in-person) for franchise operators, restaurant managers, and above-store leaders.
• Plan, deliver, and manage field-based training programs aligned with Charleys’ operational procedures, brand standards, and strategic initiatives.
• Select, certify, and maintain official training locations; manage ongoing recertifications as needed.
• Partner with New Restaurant Opening teams to ensure high-quality training execution and consistent brand alignment.
• Collaborate with cross-functional partners across the organization to support training and operational projects.
• Develop strong partnerships with field leadership and franchisees, providing coaching, performance support, and operational training.

Requirements

• Strong facilitation and presentation skills with the ability to communicate clearly and respectfully across a wide range of cultural backgrounds.
• Proven ability to coach and influence through strong communication and interpersonal skills.
• Demonstrated strategic thinking and problem-solving abilities.
• Ability to work independently, manage competing priorities, and follow through on commitments.
• Proficiency in Microsoft Office and familiarity with LMS platforms and virtual learning tools.
• Bachelor’s degree in Business, Human Resources, Learning & Development, Hospitality, or related field; or equivalent experience.
• Demonstrated capability to implement training programs that improve restaurant-level performance.
• Minimum 5 years of experience in restaurant operations training, preferably within a franchise or multi-unit environment.
• Strong organizational, planning, and time-management skills with attention to detail.
• Bilingual in English and Spanish strongly preferred.
• Valid driver’s license and ability to travel up to 50%, including overnight travel.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance