Assistant General Manager

Description

• Ensure office and model units are always presentable, fostering a welcoming environment for prospects.
• Maintain accurate resident records, process rent payments and ensure timely collection of all fees.
• Maintain property standards through regular inspections and addressing any operational needs.
• Ensure excellent customer service by addressing resident service requests, conducting follow-ups, and maintaining a positive community atmosphere.
• Oversee lease renewals, resident retention efforts, and the eviction process according to company policies.
• Manage invoices and deposits, ensuring financial accuracy and compliance with procedures.
• Comply with all state, federal, and company policies, including Fair Housing regulations.
• Lead and guide the leasing and marketing efforts, conducting property tours, and engaging prospective residents.
• Organize and maintain lease paperwork, ensuring accuracy and compliance during move-ins and move-outs.
• Oversee vendor management and ensure all property service needs are met.
• Assist with preparing and reviewing reports on move-outs, occupancy rates, and leasing activity.
• Assist with managing the team, leading regular meetings, and driving community goals.
• Coordinate marketing initiatives and track market trends to remain competitive in pricing and amenities.

Requirements

• Carbon Literacy Certification or willingness to undertake training
• Entrata experience, or relevant rental software experience
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
• Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to service requests
• Relevant experience working at a property, even better at a university/college
• High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.

Benefits

• 11 paid Holidays
• Three weeks of PTO
• 401k + 4% employer matching
• Competitive salary of $25 - $27 / hour
• Minimum one-week paid wellness time
• Paid Parental Leave
• Company paid STD, LTD and Life insurance
• Generous benefits package! Including health, dental and vision
• 1 Paid YuDay
• 1 Paid Volunteer Day

Training + Development

Interview process

Visa Sponsorship

Security clearance