Service Contracts Specialist

Description

• Participate in all new maintenance contract kickoff meetings.
• Active management of service contract renewal processes to include obtaining PO’s, contract performance management, and determine renewal increase percents needed to maintain agreement margin goals.
• Report all findings, customer opinions, pictures, and results to branch leadership.
• Lead a contract renewal meeting with the service operations team and the sales account manager, if applicable.
• Begin the renewal process for maintenance contract renewals 90 days before expiration.
• Present new technology and enhanced PM services when appropriate.
• Interview the customer and document the reasons for all cancelations.
• Perform site surveys, interviews, and other checks to ensure our quality of service.
• Meet with current maintenance contract customers to gain insight into our service performance. Document customer responses and issues from these visits.
• Maintain a list of all maintenance contracts for the local branch.
• Contact the customer to discuss the contract renewal a minimum of 60 days before the expiration date.

Requirements

• 3+ years of customer service experience required.
• Degree in Business Administration or equivalent experience.
• Valid driver’s license required.
• Experience working independently at customer sites preferred.
• The ability to solve problems and act with appropriate urgency.
• Must have demonstrated strong mechanical aptitude.
• Must have strong verbal and listening communication skills.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance