Participate in all new maintenance contract kickoff meetings.
Active management of service contract renewal processes to include obtaining PO’s, contract performance management, and determine renewal increase percents needed to maintain agreement margin goals.
Report all findings, customer opinions, pictures, and results to branch leadership.
Lead a contract renewal meeting with the service operations team and the sales account manager, if applicable.
Begin the renewal process for maintenance contract renewals 90 days before expiration.
Present new technology and enhanced PM services when appropriate.
Interview the customer and document the reasons for all cancelations.
Perform site surveys, interviews, and other checks to ensure our quality of service.
Meet with current maintenance contract customers to gain insight into our service performance. Document customer responses and issues from these visits.
Maintain a list of all maintenance contracts for the local branch.
Contact the customer to discuss the contract renewal a minimum of 60 days before the expiration date.
Requirements
customer service
business degree
driver’s license
problem solving
mechanical aptitude
ms office
3+ years of customer service experience required.
Degree in Business Administration or equivalent experience.
Valid driver’s license required.
Experience working independently at customer sites preferred.
The ability to solve problems and act with appropriate urgency.
Must have demonstrated strong mechanical aptitude.
Must have strong verbal and listening communication skills.
Advanced MS Word, Excel, Outlook, and PowerPoint skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded as a trusted provider of energy and mechanical services for a diverse range of industries.
Specializes in the design, installation, and maintenance of energy-efficient systems.
Focused on delivering sustainable solutions for both commercial and industrial clients.
Leverages advanced technologies to optimize energy use, reduce costs, and enhance operational efficiency.
Has a proven track record of large-scale projects, including HVAC, electrical, and building systems.
Known for completing complex projects on time, within budget, and with exceptional quality standards.
Offers cutting-edge services in energy management, renewable energy, and system optimization.
Recognized for a hands-on approach and strong client relationships built on trust and reliability.
Culture + Values
Integrity
Quality
Functionality
Dependability
Built on a tradition of innovation
Environment + Sustainability
21 Schools
Solar Canopy Network Developed
Reduced energy usage in the Long Beach Unified School District through a solar canopy network.
Provide solar solutions, lighting retrofits, high-efficiency HVAC and carbon offsets as part of sustainability efforts across the country.
As part of EMCOR, deploying financial resources and operating expertise to promote energy efficiency and sustainability.
Offer customized renewable energy solutions (consulting, installation, maintenance) designed to lower energy costs while maintaining quality and comfort.
Inclusion & Diversity
No publicly disclosed DEI strategy or gender-related metrics available on the provided sources