Senior Property Manager

Description

• Ensure all health and safety requirements within the residential development are met, and that Macro complies fully with all relevant real estate legislation.
• Compile the annual service charge budget, ensuring it demonstrates genuine value for money.
• Lead the overall communication strategy to maximise engagement and collaboration with residents, ensuring service charge funds are allocated to areas that enhance their property ownership experience.
• Drive sustainability and energy-saving initiatives across the development and supply chain to reduce the overall carbon footprint.
• Stay up to date with all relevant changes in real estate legislation.
• Ensure residents receive excellent customer service from the service charge management team, with timely communication and resolution of queries. Conduct regular customer service surveys to measure satisfaction.
• Oversee the delivery of the service charge in accordance with the RICS guidelines and industry best practices.
• Engage with residents to seek approval for increased spending, in line with the governance processes outlined in the latest Landlord and Tenant Act legislation
• Work closely with the Finance Partner to issue timely service charge invoices and provide accurate data for reconciliation.
• Collaborate with supply chain partners to explores now innovation and technology can reduce costs, while staying informed of industry-wide service charge scopes and initiatives.

Requirements

• A qualification delivered by TPI (The Property Institute), and/or RICS (Royal Institute of Chartered Surveyors).
• Strong communication skills, a customer-facing approach, and a highly organised mindset.
• Proven experience in residential service charge and supply chain management.
• Understand asset life cycles to provide summary information and recommendations for sinking fund allocations.
• Excellent knowledge of the residential real estate industry.
• A background in a similar role within facilities management.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance