Waste Resolution Jetting Technician

The Waste Resolution Jetting Technician will be primarily responding to Internal Flooding and Restricted Toilet Use (RTU) customer problems to resolve the immediate cause and to complete a thorough investigation to resolve the root cause and achieve a first-time fix / same day solution, this will include the use of IT systems to collate information and relay accurate feedback including plans and photographs.

Part of a two-person team working within a geographical team to improve customer service and sewer system performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.

The Waste Resolution Jetting Technician will safely, proactively, and reactively maintain the sewers to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the sewers and to ensure no repeats take place.

You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

Delivering a “first time fix” / same day solution to customer and environmental problems and to deliver the asset plan for sewer maintenance to eliminate escapes. You will ensure Health & Safety working practices and procedures are always complied with.

If you hold a Cat C Licence and are customer focused, with a good H&S background and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Work type: These are permanent opportunities, working 40 hours per week rotational work patterns on a 4 on 4 off basis, which may will include late, early and weekend work patterns. You will need a full valid driving licence in addition to a LGV category C and ideally a DCPC qualification (no more than 6 points)

All roles that require the driver to hold Licence entitlement C1 or above will be subject to the following.

Waste Resolution Jetting Technician (Requires Cat C licence)

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Location: We have opportunities for Waste Resolution Jetting Technicians in the Doncaster and Sheffield area to join our Customer Field Services department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? Successful applicants need to live withing a 30-minute commute of our sites in Doncaster and Sheffield.

• As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.
• You will have the ability to think through problems and work with others to solve them, finding faults and diagnosing the root cause of an issue.
• a regular Basic Standard Eyesight Assessment.
• You will have excellent interpersonal skills and be comfortable liaising with operational teams, customers, and stakeholders.
• an initial Driving Assessment using the category of vehicle that the role requires .and further assessments as and when required.
• Excellent communication skills are essential as you will need to capture, evidence and feedback information. You will also need to be able to influence outcomes and make decisions.
• Previous experience in a customer service-related role with face-to-face communication with customers is essential.
• It would be ideal to have previous jet van operation experience or experience driving liquid loads and a basic understanding of the sewer network although full training will be provided. This includes high pressure jetting training, confined space & NRASWA.
• You will be operating a high-pressured jetting and vaccumation vehicle and carrying out a range of manual handling duties including heavy lifting of manhole covers and operating heavy equipment involving high pressure water jetting systems and sewer cameras. Therefore, a strong health & safety background and be competent in the use of IT systems and the ability to be pro-active and take ownership of issues is an essential requirement for this role.
• You will need a full valid driving licence in addition to a LGV category C, ideally with DCPC driving licence and digi card (No more than 6 points)
• an Initial Basic Standard Eyesight Assessment.

All our roles are subject to a medical questionnaire, and further medicals when required.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!
• We offer a competitive salary from £31,927 to £39,909, depending on experience, based on working a 40-work pattern.
• Life assurance cover of 4 times pensionable salary
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Development opportunities in line with the Waste Resolution Jetting Technician progression plan
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Attractive pension scheme (up to 12% company contribution)
• You will have a flexible attitude to your work as you will be working a variety of rotas in the role to cover our working window.
• 25 days annual leave plus bank holidays – plus an extra wellness day! days in lieu of working bank holidays