General Manager

Description

We are seeking an exceptional and visionary leader to serve as General Manager for our thriving LEUK business. In this pivotal role, you will hold full P&L responsibility, reporting directly to the Chief Operating Officer (COO). You will provide the overarching vision, strategy, and leadership for the company's business operations, steering a seasoned team to capitalize on our steady growth in existing and emerging markets, including the dynamic sustainable energy sector. This is a unique opportunity to drive both market expansion through new product introductions and operational excellence, championing continuous improvement within our state-of-the-art factory.

• Builds authentic, effective working relationships
• Achieving the Company’s finance and operational, sales revenue, and profit targets, whilst controlling costs, managing risk and delivering the budgeted profit margins. Creating the yearly budget and longer-term strategic plans in alignment with the overall Lucy Electric strategy
• Design and provision of pre and post sales technical support to UK customers and salespeople that ensures the specification of safe, effective products and solutions at all times.
• Cooperates and works across the organisation to deliver business results
• The provision of pre and post sales technical support to customers in the UK and export market.
• Accountable for improving the overall financial and key performance indicators of the business.
• Manage the Company’s manufacturing and production operation in line with the Manufacturing Director’s production strategy and best practice directives in order to meet customer requested delivery timings.
• Provision of customer service and issue management including back-office transaction processing.
• Accountable for the production of the budgets and UK business plans (MTP) to meet the budget and planning schedule.
• Establishing an effective and responsive tender response capability that focuses on meeting the needs of customers in all the Company’s regions.
• Provide leadership, direction and support to the Company’s sales team in close collaboration with the Global Sales Director.
• Accountable for delivering process and performance excellence and the effective use of team resources and continuous improvement efforts.
• Manage the UK resources by identifying key roles and talent gaps, developing internal talent and sourcing high calibre talent to build strength within the UK business. Foster an environment that supports learning, individual development and openness to change.
• Effective oversight of risk in line with Group financial and control policies.
• Accountable for delivering implementation and effective monitoring and review of the Group’s Leading Responsibly Compliance Framework
• Accountable for the provision of L1 customer technical helpline to UK customers and also accountable for the provision of L2 technical support to the regions.
• Accountable for demonstrating company behaviours and values; leading by example to ensure your team does the same, creating and developing a culture that is supportive, encouraging, and friendly whilst building strong customer relationships and driving exceptional performance and business results.
• Coordinate work through effective collaboration with all parts of the Lucy Electric organisation and Lucy Group.
• Accountable for delivering the Company business strategy, key goals and initiatives that will enable the Company’s operations to gain competitive advantage and deliver business results.
• Guarantee the delivery of the business strategy, by ensuring all UK reports have clear objectives and regular performance management meetings with their managers, driving a culture of performance excellence through a strong and mutually supportive management team.
• Optimise standardisation and measurement of the UK back-office processes; define operational KPIs to measure and manage all aspects of the UK operational delivery.
• Report KPI results to the COO on a monthly basis for inclusion in the strategic balanced scorecard.
• Manage Company risks effectively in full compliance with Company reporting requirements and policies

Requirements

• Proven capability of operating successfully at a senior management level in a profitable business.
• Deep understanding of, and an ability to manage, the factors that influence business results
• Highly commercial, customer service-driven experience at a Senior Management level.
• Degree educated, preferably an MBA, in a relevant discipline such as business administration, or business management is essential. A degree in electrical or mechanical engineering would be desirable.
• Ability to delegate authority, allowing people to do their jobs within agreed parameters.
• Strong financial acumen including planning and cost control capabilities and proven experience of managing budgets.
• Proven track record as a highly effective people manager, leading multi-discipline teams that drive operational effectiveness.
• Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations
• Must be willing to travel to other Lucy overseas sites - likely to be quarterly, for periods up to two weeks.
• Strong interpersonal, communications and presentation skills
• Strong leader able to influence others at all levels of the organisation
• Has a positive can-do attitude
• A driven, high-energy approach, with the ability to encourage the same spirit and approach in others
• Significant experience of working in a complex, matrix organisation with multiple Stakeholders. International experience would be an advantage.
• Strong sales and manufacturing background – high level of commercial acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals.
• Strong qualitative and quantitative analytical skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance