Utility Coordinator

Description

• Conduct research to determine necessary utility implementations or account transfers for each property.
• Act as the liaison between the business, third-party utility management company, and utility providers to resolve inquiries, follow-ups, and disputes.
• Monitor and manage operational controls of the third-party utility management company to ensure expectations are met.
• Collaborate with a third-party utility management company and track progress at newly acquired properties or land.
• Review, audit, and update utility account information in CRM or SupplyPro.
• Resolve utility activation failures.
• Generate recurring operational reports, perform ad hoc reporting, and conduct ad hoc research.
• Address incoming utility tickets related to check requests, high utility disputes, utility shut-offs, meter requests, and trash requests from start to finish.

Requirements

• Previous experience in Property Management, Construction, or Utility administrative services preferred.
• Capability to work independently and as an effective, collaborative team member.
• Proficiency in Microsoft Office.
• Skill in critically analyzing situations and considering secondary and tertiary effects on the business and stakeholders.
• Ability to perform under pressure and maintain professionalism in all communications.
• Excellent written and verbal communication skills.
• Effective conflict management skills.
• Strong attention to detail.
• Minimum one year of experience in an administrative role.
• High School Diploma required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance