Supvr Regulatory Performance
Exelon
Supervise regulatory performance, ensure compliance, manage consumer complaints
8 days ago ago
$87,200 - $119,900
Intermediate (4-7 years)
Full Time
Newark, DE
Office Full-Time
Company Size
20,014 Employees
Service Specialisms
Information Technology
Engineering
Administration
Accounting & Finance
Security
Program/Project Management
Customer Service
Clerical
Sector Specialisms
Electric Power Generation
Electric Power Distribution
Gas Transmission
Gas Maintenance
Gas Distribution
Infrastructure
Fleet Management
Freight and Logistics
Role
What you would be doing
team supervision
complaint investigation
regulatory compliance
performance tracking
stakeholder liaison
case management
- Day-to-day supervisory responsibilities in functional and administrative supervision of exempt employees
- Oversee negotiations and approve resolutions in coordination with the manager to resolve consumer complaints.
- Support operation to ensure processes are in compliance with the regulations.
- Provide coaching, mentoring, and performance appraisals to employees. Identify opportunities for career growth and enhancement. Provide accurate and timely feedback regarding performance and operations. Conduct Performance Planning and Appraisal process. (20%)
- Track Company's performance relative to the regulations in responsible jurisdictions and provide recommendations on goals and performance indicators to improve performance. Partner with the manager and peers to assist in identifying performance improvement opportunities to drive change in weaker performance areas in responsible jurisdictions and industry benchmarking. (10%)
- Oversee timely resolution of consumer complaints in responsible jurisdictions to avoid further regulatory actions, possible financial penalties, and damages to the corporate image.
- Assure accurate and timely completion of investigations of consumer complaints to maintain compliance with regulations in responsible jurisdictions and to increase the company's responsiveness to internal measurements and key indicators. (30%)
- Serve as primary interface with day-to-day interactions with external stakeholders/regulatory agencies regarding consumer complaints. Oversee the strategic decisions and settlements to resolve cases. (15%)
- Promote customer and employee satisfaction, while balancing effective team performance.
- Develop and maintain internal relationships to facilitate the timely resolution of customer complaints and identified process/procedural improvements (15%)
- Maintain close oversight of pending cases in responsible jurisdictions so that collection activity on past due balances may be resumed in order to decrease uncollectibles. (10%)
- Contribute to and drive company performance
What you bring
sap
computer literacy
bachelor's
negotiation
communication
management
- Knowledge of jurisdictional regulations relating to Energy Delivery performance.
- Demonstrated negotiation skills.
- Demonstrated exceptional oral and written communication skills.
- One year of supervisory or managerial experience
- Demonstrated knowledge and understanding of conflict management and proven skills in coaching, ability to build consensus, establish trust, and foster culture change.
- Strong understanding of applicable systems and technology (e.g. SAP, UIQ, IEE, etc.)
- Demonstrated computer literacy.
- Bachelor's degree in business or a related discipline and 4-7 years relevant business experience, or in lieu of Bachelor's degree, 6-9 years relevant experience is required.
- Self-motivated, flexible and able to handle multiple tasks under pressure
- Referral bonus program
- 401(k) match and annual company contribution
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
- Employee Assistance Program and resources for mental and emotional support
- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $87,200.00/Yr. – $119,900.00/Yr.
- Medical, dental and vision insurance
- Annual Bonus for eligible positions: 15%
- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
- Life and disability insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Fortune 200-ranked
Company Ranking
Recognized as a leading enterprise in the U.S. with significant market presence.
$23B Revenue
Annual Revenue
Generates over $23 billion in annual revenue, reflecting substantial market influence.
10M+ Customers
Customer Base
Serves over 10 million customers across multiple regional networks.
20+ Reactors
Nuclear Capacity
Owns a significant portion of U.S. nuclear generation capacity, supporting its energy backbone.
- Exelon operates as America's largest regulated energy delivery company, formed from the merger of two century-old utilities in 2000.
- It focuses on modernizing infrastructure and enhancing grid resilience through continuous investment.
- The company's portfolio includes major utilities such as ComEd, BGE, PECO, Pepco, and others, covering vast transmission and distribution systems.
- In 2022, Exelon spun off its power generation arm while maintaining full ownership of its transmission and distribution networks.
- Exelon’s strategic initiatives often influence the mid-Atlantic and Midwest energy markets, shaping the regional energy landscape.
- Safety: We put safety first in all that we do.
- Integrity: We uphold the highest standards of integrity in all of our actions.
- Customer Commitment: We are passionate about exceeding customer expectations.
- Excellence: We strive for excellence in everything we do.
- Teamwork: We collaborate to achieve success as one team.
- Accountability: We take responsibility for our actions and deliver on our commitments.
50% CO2 reduction
Emissions Goal
Plans to cut CO2 emissions by half by 2030 compared to 2005 levels, aligning with global climate targets.
10M+ customers
Renewable Energy Access
Aiming to deliver clean, reliable energy to over 10 million customers through increased renewable capacity.
- Net-zero emissions target by 2050.
- Continued development of energy storage systems and cleaner energy solutions.
By 2030.
Gender Parity Goal
Commitment to achieving gender parity in leadership roles within the next decade.
45%
Diverse Workforce
The workforce composition includes women and minorities.
30%
Technical Roles Goal
Aim to increase the percentage of women in technical roles by 2025.
- Established various employee resource groups to promote a diverse and inclusive environment.
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