Retail Ops, Analyst II-Collections at Engie North America Inc. in Houston, TX | USD30-30 | Kablio

Role

Description

billing system

report generation

transaction processing

deferred payments

regulatory compliance

process improvement

Act as backup to Analyst when Senior Analyst is out of office
Maintain accurate notes of collection activities in billing and collection systems
Support team initiatives and contribute to a collaborative work environment
Ensure compliance with market rules and recommend customer drops when necessary
Generate and review reports, including Unallocated Invoice Report and WOW Report
Ensure all transactions are processed accurately and in compliance with company policies and market rules
Review new bankruptcy filings and monitor ongoing cases
Address escalated customer collection issues from the Customer Care Center
Provide monthly reports and other metrics as required by management
Prepare legal documentation packages and oversee case tracking
Coordinate with Sales, Legal, Cash App, and other teams to resolve disputes
Coordinate with internal teams to resolve any issues tied to non-pay service changes Bullets Start Here
Set up and monitor Deferred Payment Plans (DPP)
Ensure timely updates to legal counsel and maintain supporting documentation for regulatory compliance
Manage service changes related to non-payment, including:
Suggest enhancements to collection policies and procedures to improve customer experience
Specialize in the collection of outstanding balances and term fees
Recommend process improvements to streamline collection activities

Requirements

bachelor's

office suite

collections

high volume

bankruptcy

legal docs

Self-motivated without assistance from Manager
Bachelor’s Degree in Business or 3 years of energy industry experience in lieu of degree
Proficiency with standard office software packages
Proficiency in market rules related to collection procedures
Strong organizational and reporting skills
Preferably 3 years High Volume corporate Collections experience
Six Months
Ability to handle stressful situations and maintain composure
Exceptional communication, listening, and problem-solving skills
Must be willing and able to comply with all ENGIE ethics and safety policies
Bankruptcy experience preferred but not required
Minimum 5 years business experience Knowledge of Billing and Collections procedures
Strong attention to detail and ability to manage multiple priorities
Experience with legal documentation and case tracking preferred

Benefits

This role is eligible for our hybrid work policy
Pay Rate: $30.00/hr.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

Security clearance

Information not given or found

Company

Overview

11 GW Renewables

Grid-Scale Assets

Manages significant capacity of renewable energy infrastructure across North America.

#2 Global PPA Rank

Power Purchase Agreements

Achieved a top global ranking in 2021, reflecting strong market presence in renewable energy contracts.

Weaves decades of energy heritage into every clean-energy project.
Manages over multi billion dollar operations across renewable energy sectors.
Projects range from community solar + storage to large-scale wind and solar farms.
Provides end-to-end services from development to asset management.
Specializes in renewable energy solutions, networks, storage, and flexible generation.
Partners deeply with local communities, campuses, cities, and industrial clients.

Culture + Values

Bold – act with conviction, dare to try
Open – believe in our collective strength
Demanding – willing to go the extra mile
Caring – build an environment based on trust and respect
Collaborate: Transcending our own priorities to put the Group’s interests first; bringing together the business and functional objectives; working in networks beyond our reporting lines
Commit to deliver: committing to delivering ambitious results; over‑achieving rather than over‑promising; doing what we say, and endorsing responsibility in action
Focus on business: reinforcing business mindset and focusing on performance management; designing profitable solutions; managing complexity internally to make things easy for customers
Engage: embodying ENGIE’s purpose and taking the strategy onboard; creating the conditions for enthusiasm; fueling our energy and pride
Prioritize: aligning with strategic objectives and road maps, and focusing on priorities; making choices and sticking to them; giving meaning to actions

Environment + Sustainability

45 Mt CO₂-eq

CO₂ Reduction Target

Target to help customers reduce emissions annually.

80 GW

Renewable Energy Target

Installed renewable energy capacity by 2030.

230 g CO₂

Carbon Intensity Goal

Carbon intensity reduction target for energy production.

100% Suppliers

Sustainable Procurement

Ensure all preferred suppliers meet Science Based Targets by 2025.

Committed to carbon neutrality for all activities by 2045
Global ambition: Net zero carbon target by 2045 in all areas
Workforce ways of working net zero target by 2045
Strategic decarbonization levers: low-carbon electricity, energy networks, energy efficiency services; industrial approach to energy transition

Inclusion & Diversity

2020

Advanced DEI Activities

Advanced activities to affect positive change in diversity, equity, and inclusion across the business.

SUPPLIER DIVERSITY

Engaged Certified Suppliers

Engaged minority-, women-, veteran-, disability-, LGBTQ-, and small business-certified suppliers.

Global DEI roadmap across five dimensions: Gender, LGBTQ+, Abilities, Generations, Origins
Strategic DEI model: Educate – Embed – Evaluate
Core DEI elements: Employee Resource Groups; Mindful Leadership; Culture Council
Employee-reported culture driven by truly diverse and collaborative teams
Supplier diversity: at least one diverse supplier available in every sourcing category; internal certified supplier library
Partnered with universities (Howard, Tulane, Prairie View A&M, Rice) and K–12 institutions to broaden internships and STEM learning opportunities
Equity defined as fairness in practices, policies, and systems; employees evaluated based on performance, leadership potential, behaviors, and competencies
Inclusion defined as creating a work environment where differences are valued, respected, and leveraged as a business enabler

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Role

Description

billing system

report generation

transaction processing

deferred payments

regulatory compliance

process improvement

Act as backup to Analyst when Senior Analyst is out of office
Maintain accurate notes of collection activities in billing and collection systems
Support team initiatives and contribute to a collaborative work environment
Ensure compliance with market rules and recommend customer drops when necessary
Generate and review reports, including Unallocated Invoice Report and WOW Report
Ensure all transactions are processed accurately and in compliance with company policies and market rules
Review new bankruptcy filings and monitor ongoing cases
Address escalated customer collection issues from the Customer Care Center
Provide monthly reports and other metrics as required by management
Prepare legal documentation packages and oversee case tracking
Coordinate with Sales, Legal, Cash App, and other teams to resolve disputes
Coordinate with internal teams to resolve any issues tied to non-pay service changes Bullets Start Here
Set up and monitor Deferred Payment Plans (DPP)
Ensure timely updates to legal counsel and maintain supporting documentation for regulatory compliance
Manage service changes related to non-payment, including:
Suggest enhancements to collection policies and procedures to improve customer experience
Specialize in the collection of outstanding balances and term fees
Recommend process improvements to streamline collection activities

Requirements

bachelor's

office suite

collections

high volume

bankruptcy

legal docs

Self-motivated without assistance from Manager
Bachelor’s Degree in Business or 3 years of energy industry experience in lieu of degree
Proficiency with standard office software packages
Proficiency in market rules related to collection procedures
Strong organizational and reporting skills
Preferably 3 years High Volume corporate Collections experience
Six Months
Ability to handle stressful situations and maintain composure
Exceptional communication, listening, and problem-solving skills
Must be willing and able to comply with all ENGIE ethics and safety policies
Bankruptcy experience preferred but not required
Minimum 5 years business experience Knowledge of Billing and Collections procedures
Strong attention to detail and ability to manage multiple priorities
Experience with legal documentation and case tracking preferred

Benefits

This role is eligible for our hybrid work policy
Pay Rate: $30.00/hr.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

Security clearance

Information not given or found

Company

Overview

11 GW Renewables

Grid-Scale Assets

Manages significant capacity of renewable energy infrastructure across North America.

#2 Global PPA Rank

Power Purchase Agreements

Achieved a top global ranking in 2021, reflecting strong market presence in renewable energy contracts.

Weaves decades of energy heritage into every clean-energy project.
Manages over multi billion dollar operations across renewable energy sectors.
Projects range from community solar + storage to large-scale wind and solar farms.
Provides end-to-end services from development to asset management.
Specializes in renewable energy solutions, networks, storage, and flexible generation.
Partners deeply with local communities, campuses, cities, and industrial clients.

Culture + Values

Bold – act with conviction, dare to try
Open – believe in our collective strength
Demanding – willing to go the extra mile
Caring – build an environment based on trust and respect
Collaborate: Transcending our own priorities to put the Group’s interests first; bringing together the business and functional objectives; working in networks beyond our reporting lines
Commit to deliver: committing to delivering ambitious results; over‑achieving rather than over‑promising; doing what we say, and endorsing responsibility in action
Focus on business: reinforcing business mindset and focusing on performance management; designing profitable solutions; managing complexity internally to make things easy for customers
Engage: embodying ENGIE’s purpose and taking the strategy onboard; creating the conditions for enthusiasm; fueling our energy and pride
Prioritize: aligning with strategic objectives and road maps, and focusing on priorities; making choices and sticking to them; giving meaning to actions

Environment + Sustainability

45 Mt CO₂-eq

CO₂ Reduction Target

Target to help customers reduce emissions annually.

80 GW

Renewable Energy Target

Installed renewable energy capacity by 2030.

230 g CO₂

Carbon Intensity Goal

Carbon intensity reduction target for energy production.

100% Suppliers

Sustainable Procurement

Ensure all preferred suppliers meet Science Based Targets by 2025.

Committed to carbon neutrality for all activities by 2045
Global ambition: Net zero carbon target by 2045 in all areas
Workforce ways of working net zero target by 2045
Strategic decarbonization levers: low-carbon electricity, energy networks, energy efficiency services; industrial approach to energy transition

Inclusion & Diversity

2020

Advanced DEI Activities

Advanced activities to affect positive change in diversity, equity, and inclusion across the business.

SUPPLIER DIVERSITY

Engaged Certified Suppliers

Engaged minority-, women-, veteran-, disability-, LGBTQ-, and small business-certified suppliers.

Global DEI roadmap across five dimensions: Gender, LGBTQ+, Abilities, Generations, Origins
Strategic DEI model: Educate – Embed – Evaluate
Core DEI elements: Employee Resource Groups; Mindful Leadership; Culture Council
Employee-reported culture driven by truly diverse and collaborative teams
Supplier diversity: at least one diverse supplier available in every sourcing category; internal certified supplier library
Partnered with universities (Howard, Tulane, Prairie View A&M, Rice) and K–12 institutions to broaden internships and STEM learning opportunities
Equity defined as fairness in practices, policies, and systems; employees evaluated based on performance, leadership potential, behaviors, and competencies
Inclusion defined as creating a work environment where differences are valued, respected, and leveraged as a business enabler

Articles

Ethics, Risk & Compliance

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