Description
sop creation
training delivery
performance coaching
forecasting
mastermind groups
onboarding
The Head Coach – Franchise Growth & Performance is a senior leadership role responsible for driving franchisee success across revenue growth, profitability, operational excellence, and leadership development. Reporting directly to executive leadership, the role works hands‑on with franchise owners, operational leaders, and HQ teams to ensure effective onboarding, consistent training, and support as franchisees scale. Local candidates near Vancouver, BC are preferred, while remote candidates must travel to HQ 30‑50% of the time for in‑person training weeks and onboarding support.
- Coach franchise owners to improve revenue growth, gross margin, and net profitability
- Support franchisees in scaling beyond their first crew or location
- Guide expansion into additional territories and complementary services
- Work directly with franchisees on forecasting and performance improvement plans
- Design, facilitate, and lead franchisee mastermind groups
- Create structured agendas focused on growth, execution, and accountability
- Foster peer learning, best‑practice sharing, and leadership maturity
- Provide timely answers to franchisee questions in internal chats and moderate discussions
- Identify and elevate top‑performing franchisees as internal mentors
- Translate mastermind insights into system‑wide improvements
- Lead onboarding of new franchisees and operational team members on systems, tools, and best practices
- Deliver training week with site visits, field coaching, classroom presentations, sales role‑playing, and operational execution training
- Provide ongoing training and coaching to HQ team members and franchise management teams
- Develop and continuously improve training and coaching curriculum and SOPs
- Create, document, and update SOPs, walkthroughs, and visual process guides
- Host refresher sessions and briefings when processes or systems change
- Coach franchise owners transitioning from hands‑on operators into CEO‑level leaders
- Support leadership development for management teams within franchise locations
- Reinforce accountability, execution rhythm, and performance discipline (EOS experience a plus)
- Act as a strategic thought partner and advisor to franchise leadership
Requirements
franchising
multi‑unit
business coaching
p&l
facilitation
travel
Success for the Head Coach will be measured by improved franchisee profitability and revenue growth, faster ramp‑up and stronger early performance of new franchisees, an increased number of successful multi‑unit operators, consistent operational execution across the network, high engagement in franchisee masterminds, and strong franchisee retention and satisfaction.
The ideal candidate brings 7–12 years of experience in franchising, multi‑unit operations, or business coaching, with a proven track record of improving P&L performance. Strong facilitation and group coaching skills, the ability to travel 15‑25% across Canada and the US, and high credibility, communication skills, and emotional intelligence are essential to balance strategic leadership with hands‑on, field‑based coaching.
- Own pre‑training coordination, including scheduling training weeks and introductory sessions
- 7–12 years experience in franchising, multi‑unit operations, or business coaching
- Proven track record of improving P&L performance
- Ability to travel 15‑25% of the role to visit franchisees in Canada and the US
- Strong facilitation and group coaching skills for masterminds, workshops, and leadership sessions
- Experience in construction, home services, or operationally complex businesses preferred
- Comfortable working directly with owners and executive leadership
- High credibility, strong communication skills, and emotional intelligence
- Ability to balance strategic leadership with hands‑on, field‑based coaching
Benefits
Flexible work‑from‑home options are available for this position.
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Coach owners on long‑term wealth creation and enterprise value growth
Training + Development
Information not given or found