Intensive Case Manager - Broadway Sansome

Description

• Conduct intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents
• Assist Resident Services team and other staff organization at events
• Help organize and attend interdisciplinary and interagency meetings and events with residents and community partners
• Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
• Attend weekly Property Management and monthly HSH, resident, ICM Cohort and staff meetings
• Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
• Conduct resident surveys to measure program goals and outcomes
• Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals
• Facilitate support groups and individualized counseling on various topics including mental health, substance use, and home maintenance
• Deal with housing stability issues and mediation with property management
• Attend various internal and external meetings and trainings
• Follow policies, procedures, and safe work practices
• Track resident services data in multiple databases on a regular basis
• Provide conflict mediation between residents and between residents and Property Management
• Provide assistance and referrals to help residents obtain/maintain benefits, increase income, and connect with community resources
• Provide information for and/or assist with writing grant applications
• Offer on-going supportive services with tenants including assistance with setting up medical and health appointments, employment services, and creating service plans
• Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules
• Work with the Resident Services Coordinator to provide/coordinate services, events and activities that strengthen families
• Perform health and wellness checks as needed
• Assist residents in communicating with and responding to Property Management notifications
• Complete regular outreach and provide intake and assessments to new residents inviting them to access services as needed

Requirements

• Ability to remain professional in stressful situations
• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
• Three years of experience providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues
• Knowledge of public benefits and how to screen for benefits eligibility
• Experience with support or psychoeducational groups
• Capacity to operate independently, take initiative, and exercise independent judgment
• Bachelor’s Degree in Social Work or related field
• Experience with crisis de-escalation and the harm-reduction model
• Knowledge of, and sensitivity to, the needs of low-income populations
• Experience working within a Harm Reduction Model
• General understanding of, and sensitivity to, issues related to homelessness, substance use, mental health, and aging amongst the very low-income population
• Ability to collaborate with other social service agencies
• Prior experience measuring program outcomes
• Ability to maintain confidentiality of information
• Master of Social Work or related field
• Utilize clinical skills and practices including de-escalation, mediation, and psycho-educational individual and supportive groups
• Bilingual and biliterate in English/Spanish/Cantonese/Arabic
• Ability to work effectively with culturally diverse populations
• Experience working on an interdisciplinary team
• Strong analytical, problem-solving, and follow-through skills
• One year of experience working with families
• Experience providing services in a Permanent Supportive Housing environment and working in conjunction with on-site Property Management to promote housing stabilization/retention for low-income residents

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance