Service Delivery Manager at Veolia in Westminster | From GBP45,000 | Kablio

Role

Description

incident investigation

operations compliance

resource allocation

performance monitoring

training management

kpis delivery

Investigate safety incidents, underperformance and disciplinary incidents.
Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
Delivery of a first-time collection culture and all contractual performance KPI’s.
Lead our people & assets to deliver/exceed service expectations across a large Operational workforce including Operatives, Drivers, Team Leaders and Equipment.
Ensuring training and competency checks are in place for all roles.
Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
Monitor operational performance, follow up on complaints, problem-solve for operational challenges.

Requirements

leadership

iosh

mentoring

driving licence

stakeholder management

facilities

Team Leadership and Management experience of large operative workforces.
Management experience within one of the following industries: Waste, Transport, Highways, Cleaning or Facilities management.
IOSH Managing Safely qualifications
Experience in developing/mentoring people.
Full UK Driving Licence Required
Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Benefits

One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential
Discounts on everything from groceries to well known retailers
Access to our company pension scheme
25 days of annual leave
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€44.7B Revenue

Annual Revenue

The company generates significant revenue annually, reflecting its extensive operations and global reach.

3,800 Plants

Water Treatment Facilities

Operates a vast network of water treatment plants, ensuring clean and accessible water resources.

42 TWh Energy

Energy Managed

Manages a substantial amount of energy, highlighting its role in sustainable energy solutions.

60M Tonnes Waste

Waste Handled Annually

Efficiently handles a large volume of waste annually, showcasing expertise in recycling and waste management.

Born as a water services pioneer in 1853, evolved into a global environmental leader.
A major merger with Suez in 2021 solidified its global presence and service capabilities.

Culture + Values

They act to protect the environment and foster sustainable development for all.
They are committed to respecting and fostering human rights across all their activities.
Their ambition is to develop the full potential of their people, nurturing diverse talents and helping them grow in an environment of mutual respect and accountability.
They are an innovative and responsible company, constantly pushing the boundaries of their industry to develop new solutions.
They foster a culture of collaboration, transparency, and respect, guided by their ethical values and a commitment to the greater good.

Environment + Sustainability

100 million tons

Annual Waste Recycling

Commitment to recycling 100 million tons of waste every year as part of its sustainability efforts.

70 million people

Clean Water Access

Providing clean water access to 70 million people globally, improving quality of life and health outcomes.

30% reduction

CO2 Emissions Target

Aim to reduce CO2 emissions by 30% by 2030, measured against 2015 levels, to combat climate change.

50% renewable energy

Energy Production Goal

Targeting to generate 50% of global revenue from renewable energy sources by 2030.

Proposed circular economy solutions to reduce resource consumption and promote recycling.

Inclusion & Diversity

30% Goal

Gender Equality Target

Aiming for 30% women in senior leadership positions by 2025.

47% Employees

Female Representation

47% of the workforce consists of women.

35% Board

Women on Board

35% of the Board of Directors are women.

Focus on promoting diversity through internal programs and recruitment practices.

Articles

Veolia Water Services (North America)

Veolia Water Technologies – Services

Veolia Industries Global Solutions – Integrated Solutions

Veolia Value‑Added Services

Role

Description

incident investigation

operations compliance

resource allocation

performance monitoring

training management

kpis delivery

Investigate safety incidents, underperformance and disciplinary incidents.
Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
Delivery of a first-time collection culture and all contractual performance KPI’s.
Lead our people & assets to deliver/exceed service expectations across a large Operational workforce including Operatives, Drivers, Team Leaders and Equipment.
Ensuring training and competency checks are in place for all roles.
Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
Monitor operational performance, follow up on complaints, problem-solve for operational challenges.

Requirements

leadership

iosh

mentoring

driving licence

stakeholder management

facilities

Team Leadership and Management experience of large operative workforces.
Management experience within one of the following industries: Waste, Transport, Highways, Cleaning or Facilities management.
IOSH Managing Safely qualifications
Experience in developing/mentoring people.
Full UK Driving Licence Required
Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Benefits

One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential
Discounts on everything from groceries to well known retailers
Access to our company pension scheme
25 days of annual leave
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€44.7B Revenue

Annual Revenue

The company generates significant revenue annually, reflecting its extensive operations and global reach.

3,800 Plants

Water Treatment Facilities

Operates a vast network of water treatment plants, ensuring clean and accessible water resources.

42 TWh Energy

Energy Managed

Manages a substantial amount of energy, highlighting its role in sustainable energy solutions.

60M Tonnes Waste

Waste Handled Annually

Efficiently handles a large volume of waste annually, showcasing expertise in recycling and waste management.

Born as a water services pioneer in 1853, evolved into a global environmental leader.
A major merger with Suez in 2021 solidified its global presence and service capabilities.

Culture + Values

They act to protect the environment and foster sustainable development for all.
They are committed to respecting and fostering human rights across all their activities.
Their ambition is to develop the full potential of their people, nurturing diverse talents and helping them grow in an environment of mutual respect and accountability.
They are an innovative and responsible company, constantly pushing the boundaries of their industry to develop new solutions.
They foster a culture of collaboration, transparency, and respect, guided by their ethical values and a commitment to the greater good.

Environment + Sustainability

100 million tons

Annual Waste Recycling

Commitment to recycling 100 million tons of waste every year as part of its sustainability efforts.

70 million people

Clean Water Access

Providing clean water access to 70 million people globally, improving quality of life and health outcomes.

30% reduction

CO2 Emissions Target

Aim to reduce CO2 emissions by 30% by 2030, measured against 2015 levels, to combat climate change.

50% renewable energy

Energy Production Goal

Targeting to generate 50% of global revenue from renewable energy sources by 2030.

Proposed circular economy solutions to reduce resource consumption and promote recycling.

Inclusion & Diversity

30% Goal

Gender Equality Target

Aiming for 30% women in senior leadership positions by 2025.

47% Employees

Female Representation

47% of the workforce consists of women.

35% Board

Women on Board

35% of the Board of Directors are women.

Focus on promoting diversity through internal programs and recruitment practices.

Articles

Veolia Water Services (North America)

Veolia Water Technologies – Services

Veolia Industries Global Solutions – Integrated Solutions

Veolia Value‑Added Services