Night Auditor | Part-time | Aloft Montreal

Overview

Part-time night audit duties handling front desk, balancing accounts, and guest service

Key Responsibilities

• reservations
• check‑in
• night audit
• transaction reconciliation
• cash handling
• guest service

Tasks

-Answers all incoming phone calls and processes new reservations; -Welcomes and greets all guests, and executes check-in and check-out procedures; -Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures; -Adheres to all department and Company policies and procedures; -Balances all revenue and settlement accounts nightly; -Administers all night audit functions; -Accurately follows all cash handling procedures; -Maintains files and resets the system for the next day of operations; -Answers guest inquiries and provide assistance in a professional manner; -Follows up on guest requests and resolves problems promptly; -Ensures guest security by proper handling of guest room keys and personal information; -Provides excellent customer service to all guests;

Requirements

• opera pms
• excel
• accounting
• customer service
• communication
• night shift

What You Bring

-Works well under pressure in a changing environment; -Must be able to work evenings and overnights including weekends and holidays; -Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner; -The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am. -Organized and able to work in a fast-paced, multi-tasking environment; -OPERA PMS knowledge preferred; -Able to stand for an 8-hour shift; -Excellent communications skills, written and oral; -Ability to work with minimal supervision; -Proficient in using a computer, good knowledge of excel and basic accounting principles;

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Benefits

-Team Member Referral Program -Team Building Events -Annual Wellness Credit -A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now! -Education Reimbursement for you (and your children!) -Work with like-minded team members who are passionate about their work and keep things fun, every day! -Culture of Recognition Program -Hotel Stay Discounts

About Silver Hotel Group

-Founded with a passion for creating exceptional hotel experiences that elevate guest satisfaction. -Silver Hotel Group has become a trusted name in hotel management, with a focus on innovation and customer care. -The company excels in hotel development, offering cutting-edge facilities and seamless operational management. -With a diverse portfolio of hotels across multiple regions, Silver Hotel Group is known for transforming properties into luxury destinations. -The group's projects span from boutique properties to large-scale resorts, all designed with sophistication and comfort in mind. -Silver Hotel Group's expertise lies in optimizing operational efficiencies while maintaining the highest service standards. -Notable for its adaptability, the company continually evolves to meet the changing needs of travelers in a competitive industry. -Silver Hotel Group has a strong presence in both established markets and emerging locations, ensuring global reach and relevance.

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