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IT Support Technician
Innio Group
Provide frontline IT support to employees and partners, handling tickets, hardware, and JML tasks.
13d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Houston, TX
Onsite
Company Size
5,000 Employees
Service Specialisms
Energy Solutions
Power Generation
Gas Engine Technology
Sustainability
Service & Maintenance
Digital Solutions
Sector Specialisms
Energy
Industrial
Commercial
Municipal
Power Generation
Hydrogen
Biogas
Renewable Energy
Role
What you would be doing
hardware deployment
ticket management
incident resolution
infrastructure support
inventory management
first-level support
- Perform local setup and configurations
- Prepare and deploy IT hardware for new starters
- Support the Joiner/Mover/Leaver (JML) process:
- Monitor ticket queues and dashboards to ensure SLA compliance and timely resolution.
- Handle IT offboarding tasks for leavers
- Maximize First-Level Resolution (FLR) by following established SOPs and knowledge articles.
- Support physical infrastructure, such as meeting room equipment, printers, and network ports.
- Accurately log, categorize, and prioritize incidents and service requests in the ITSM system (ServiceNow).
- Troubleshoot and resolve common issues, such as:
- Maintain detailed and clear ticket documentation and contribute to knowledge base updates.
- Support employee transfers or relocations
- Maintain and manage local IT inventory, including device checkouts and returns.
- Act as the first point of contact for IT issues and requests via phone, email, chat, and self-service portal.
- Provide hands-on support for hardware issues, peripheral troubleshooting, and local IT projects.
- Escalate complex or high-priority incidents to next Level support or specialist teams following escalation procedures.
What you bring
service desk
comptia a+
itil
microsoft 365
active directory
servicenow
- 2–4+ years of experience in a Service Desk, Help Desk, or Onsite IT Support role.
- Strong verbal and written communication skills in English; additional language proficiencies are a plus.
- Ability to stay organized and calm under pressure in a fast-paced environment.
- Windows 10/11 and Microsoft 365 suite (Teams, Outlook, OneDrive, etc.)
- Networking fundamentals (IP, DNS, VPN)
- End-user device problems (laptops, desktops, mobile devices)
- Endpoint management and troubleshooting
- Microsoft 365 applications and email access
- High level of professionalism, customer service, and problem-solving ability.
- CompTIA A+, ITIL Foundation and/or Microsoft 365 Fundamentals certifications preferred.
- Comfortable working both independently and as part of a global, distributed team.
- High school diploma or equivalent required; Associate degree or vocational training in IT preferred.
- Printer, VPN, and basic network connectivity
- Active Directory (user accounts, group memberships, password resets)
- Proficient with:
- ITSM platforms (e.g., ServiceNow, Jira Service Management, Freshservice)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
- Delivers cutting-edge gas-powered energy solutions to industries worldwide.
- Focuses on providing sustainable and efficient energy technologies with a strong emphasis on gas engines.
- Innovative engines and services power industries such as energy, utilities, and manufacturing.
- Has a rich history of providing reliable and scalable solutions, dating back several decades.
- Supports a wide range of projects, from large-scale industrial plants to decentralized energy systems.
- Helps clients reduce operational costs while maintaining high-performance energy generation.
- Flagship products include gas engines that deliver high efficiency, lower emissions, and greater flexibility.
- A key player in the shift towards cleaner energy sources in the industrial sector.
- Founded on collaboration: "Making progress together"
- Transparent reporting aligned with Global Reporting Initiative standards
- Passionate about making a difference and building trust among stakeholders
- Customer-focused: empowering industries and communities in the energy transition
- Reliability and resilience in operations and solutions
50% reduction
GHG Emissions Target
The company aims to reduce absolute Scope 1 & 2 GHG emissions by 50% by 2030, reflecting a significant commitment to lowering its carbon footprint.
42% reduction
Supply Chain Emissions Target
The company targets a 42% reduction in Scope 3 emissions by 2030, focusing on optimizing its supply chain's environmental impact.
80% suppliers
Net Zero Commitment
80% of the company's suppliers by spend are committed to achieving net zero by 2050, indicating strong collaboration on sustainability goals.
20% hydrogen today
Hydrogen-Ready Engines
All new Jenbacher engines are capable of using up to 20% hydrogen and can be retrofitted to run on 100% hydrogen by 2025, showcasing innovation in clean energy solutions.
- Joined UN Race to Zero campaign
- External independent verification of GRI compliance
- Joined UN Global Compact and Responsible Minerals Initiative
- EcoVadis Silver Medal; Sustainalytics top ranking in machinery sector
Female Employees at 18.1%
Gender Diversity Metric
Female employees rose to 18.1% at the end of 2023, reflecting a 4% increase from 2022 and a 7.5% growth over three years.
+25% Diversity Target by 2025
Diversity Expansion Goal
Aims to increase representation of identified diversity groups by 25% across functions, using a 2020 baseline for comparison.
Leadership Development by 2030
Inclusive Leadership Initiative
Committed to advancing diverse leadership capabilities within the organization by 2030.
- INNIO Group’s 2023 report notes continued work toward diverse and inclusive work environment.
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