Night Audit Associate

Description

• Attend front desk meetings
• Follows and enforces company policies and procedures
• Completes all Express checkouts
• Operate the telephone system
• Quickly locates sources of out-of-balance situations
• Help co-workers with their job duties when needed
• Provides a professional image at all times through appearance and dress
• Works at a rate sufficient to keep pace with the job demands
• Balances room accounts accurately and in a timely manner
• Report unusual guest situations or encounters to the next shift and management
• Balances cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time
• Seeks out work assignments rather than wait for a supervisor’s direction
• Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Makes appropriate adjustments or corrections to accounts
• Divide attention among several tasks taking place at the same time
• Prepares accurate and useful reports
• Asks questions to immediate supervisor when necessary
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies
• Ensures that security cameras are functioning properly and all exterior doors are locked
• Log/Maintains security of equipment, keys, Lost and Found Items, and supplies issued each day
• Accepts work assignments without complaints
• Give at least 2 hours advance notice when absence is anticipated
• Coordinates audit procedures with a minimum disruption to the front desk computer system
• Wear appropriate uniform for the position and maintain a professional appearance
• Use judgement when enforcing hotel policies
• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
• Keep supplies and front desk neat and organized to department standards

Requirements

• Able to demonstrate problem solving skills and project a positive attitude over the telephone.
• Possess knowledge of reservation and billing systems, maintain and control room inventory and availability and possess knowledge of hotel products, rates, and special programs and emergency procedures
• Successfully completes daily report
• Great customer service skills, verbal, and written skills
• Ability to type 30 - 35 wpm
• Balance shift accurately
• Fully understands the computerized reservation system
• Valid driver's license and reliable transportation
• Be knowledgeable in all hotel facilities and local area.
• Able to work independently, prioritize tasks and multi-task
• Able to stay on task and self-motivate
• Able to work all shifts and flexible schedules including weekends and holidays
• Solves difficult problems which occur on the job
• Learns technical information quickly
• Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
• Computes mathematical calculations accurately

Benefits

• Dental insurance
• 401(k) matching
• Vision insurance
• Employee discounts
• Paid time off

Training + Development

Interview process

Visa Sponsorship

Security clearance