Client Success Specialist

Description

• Collaborate with cross-functional work teams, both internal and external
• Assist in outreach programs and client communications that enhance Metergy’s program delivery
• Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
• Provide supplemental Metergy training supporting enrollment or billing activities, as required
• Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
• Actively participate in internal meetings, providing status reports verbal or written status updates
• Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
• Analyze and audit data while resolving typical inquiries using technical or non-technical resources
• Perform first level screening and resolution of client queries
• Maintain customer files on proprietary databases, updated to current, as necessary
• Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
• Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
• Proactively identify and make recommendations for business improvement processes
• Participate in special projects, initiatives, sales calls, and other opportunities, as assigned
• Support building owners, and Property Managers in partnership with Metergy Client Managers
• Maintain process and procedures for delivery of outreach programs for all utility types

Requirements

• Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc
• Candidate must have direct experience supporting and interacting with key business to business (B2B) clients
• This position requires an outgoing, highly motivated, service-oriented self-starter with:
• Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
• Demonstrated ability to work independently within compressed timelines
• Strong decision making and analytical skills
• Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
• Ability to prioritize, solve, and where appropriate, escalate problems

Benefits

• Summer hours to enjoy the weather
• 401K plan with immediate company match
• Company-paid Long-Term Disability and Basic Life Coverage
• Generous Paid Time Off Plan plus 10 paid holidays
• Excellent health coverage and life insurance benefits – no waiting period!
• Flexible Spending Account (FSA) options
• Regular Social events - happy hours, summer & holiday parties, & more

Training + Development

Interview process

Visa Sponsorship

Security clearance