A leading provider of energy, infrastructure, and utility solutions across various sectors.
Support client relationships and resolve inquiries for Metergy's submetering services.
28 days ago ago
Entry-level, Junior (1-3 years)
Full Time
New York, NY
Office Full-Time
Company Size
250 Employees
Service Specialisms
End to End Product Development Service
PCB Design Services
Hardware Design Services
Software Services
Mechanical Services
IoT Solutions
Advanced Metering Infrastructure
Sector Specialisms
Water
Gas
Thermal
Electricity
New Construction
Commercial
Institutional
Residential
Role
Description
data analysis
query resolution
report generation
database management
training delivery
process improvement
Collaborate with cross-functional work teams, both internal and external
Assist in outreach programs and client communications that enhance Metergy’s program delivery
Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
Provide supplemental Metergy training supporting enrollment or billing activities, as required
Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
Actively participate in internal meetings, providing status reports verbal or written status updates
Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
Analyze and audit data while resolving typical inquiries using technical or non-technical resources
Perform first level screening and resolution of client queries
Maintain customer files on proprietary databases, updated to current, as necessary
Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
Proactively identify and make recommendations for business improvement processes
Participate in special projects, initiatives, sales calls, and other opportunities, as assigned
Support building owners, and Property Managers in partnership with Metergy Client Managers
Maintain process and procedures for delivery of outreach programs for all utility types
Requirements
excel
salesforce
ms office
b2b
analytical
post-secondary
Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc
Candidate must have direct experience supporting and interacting with key business to business (B2B) clients
This position requires an outgoing, highly motivated, service-oriented self-starter with:
Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
Demonstrated ability to work independently within compressed timelines
Strong decision making and analytical skills
Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
Ability to prioritize, solve, and where appropriate, escalate problems
Benefits
Summer hours to enjoy the weather
401K plan with immediate company match
Company-paid Long-Term Disability and Basic Life Coverage
Generous Paid Time Off Plan plus 10 paid holidays
Excellent health coverage and life insurance benefits – no waiting period!
Flexible Spending Account (FSA) options
Regular Social events - happy hours, summer & holiday parties, & more
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to transform how energy solutions integrate into infrastructure projects.
Specializes in delivering innovative and sustainable energy solutions for both the public and private sectors.
Operates across a broad range of sectors, including residential, commercial, utilities, and infrastructure.
Metergy Solutions plays a key role in energy optimization, renewable energy integration, and energy management.
The company has successfully completed large-scale infrastructure projects, with a strong track record in energy efficiency.
Focused on providing scalable solutions that meet the growing demand for smarter energy management systems.
Committed to leveraging cutting-edge technology to meet the evolving needs of global energy markets.
Culture + Values
Passionate: Committed to the success and reputation of our team and our clients.
Positive: We consistently foster and nurture personal relationships from a win-win perspective of trust.
Precise: Reliably and accurately deliver on commitments.
Environment + Sustainability
40% reduction
Energy Consumption via SaaS
Submetering as a Service (SaaS) model reduces energy consumption by significantly cutting in-suite usage.
48,500 kg CO₂e
Scope 1 Emissions
The company reported Scope 1 emissions of 48,500 kg CO₂equivalent in 2022.
120,200 kg CO₂e
Scope 2 Emissions
In 2022, Scope 2 emissions were recorded at 120,200 kg CO₂equivalent.
17/100 Score
DitchCarbon Rating
The company received a DitchCarbon score of 17 out of 100, which is lower than 61% of peers.
Issued green bonds and secured green financing to support growth based on sustainability performance.
Operates in a low-intensity Canadian energy grid.
Has not yet established specific Science Based Targets (SBTi) or net-zero commitment.
Inclusion & Diversity
4.1/5
Employee Diversity Rating
The company received a Glassdoor Diversity & Inclusion rating of 4.1 out of 5 based on employee feedback.
3.3/5
Gender Demographic Scores
Glassdoor scores indicate men, heterosexual, and non-disabled groups each received a 3.3/5 rating.
Feb 2024
Accessibility Plan Update
The company updated its Multi-Year Accessibility Plan, focusing on disability support across employment stages.
May 2024
Modern Slavery Policy
A Board-approved policy was developed to address Modern Slavery and Human Rights, including vendor codes and risk assessments.
Recruitment process includes accommodation for applicants with disabilities; templates updated to reference accessibility needs.
Modern Slavery/Human Rights: Develop Anti-Modern Slavery policy, vendor code, supply-chain risk assessment, and training.