Order Handling Manager

Description

• Leading a team ensuring achievement of established targets, including PO to order entry cycle time, requested on-time delivery, and Net Promoter Score, by overseeing progress and defining improvement actions as needed; Overseeing the management and execution of orders to ensure that customers receive accurate and timely delivery of products and act as the first port of call to customers’ queries and orders.
• Building long-term and sustainable customer relationships, prioritizing tasks based on the defined criteria to ensure consistent customer satisfaction; Ensuring the resolution of customer issues, including order, technical, and payment-related issues, by coordinating with Sales, Marketing, Product Marketing, Logistics, and other internal and/or external teams.
• Coordinating customer issue resolution in after-sales service and develops, implements, and maintains customer support processes; Participating in customer support-related development projects, including tools, competencies, and resources
• Creating, implementing, and reviewing customer service strategy and ensures quality, volume, and on-time delivery based on business standards and customer requests; Making optimization plans to increase operational excellence and customer satisfaction in the execution process in collaboration with business counterparts.

Requirements

• Proficient in Microsoft Office including Excel, Word, PowerPoint, and Outlook.
• Bachelor degree PLUS minimum 5 years customer service experience, OR Associate degree PLUS minimum 7 years related experience OR HS diploma/GED PLUS minimum 9 years related experience.
• Strong communication skills (oral and written).
• Previous experience with ABB systems, SPINE, SAP, SOM, a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Benefits

• Vision benefit
• Voluntary life and AD&D – 100% employee paid up to maximums
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Employee Stock Acquisition Plan (ESAP)
• Company paid life insurance (2X base pay)
• 401k Savings Plan with Company Contributions
• Choice between two dental plan options: Core and Core Plus
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Short Term Disability – up to 26 weeks – Company paid
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Company paid AD&D (1X base pay)
• Employee discount program
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Training + Development

Interview process

Visa Sponsorship

Security clearance