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Assistant Front Office Manager
General Hotels Corporation
Assist in managing front desk operations and ensure guest satisfaction.
2d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Indianapolis, IN
Office Full-Time
Company Size
200 Employees
Service Specialisms
Property Development
Design
Project Management
Construction Services
Hospitality Services
Sector Specialisms
No specialisms available
Role
What you would be doing
staff scheduling
team coordination
guest service
credit compliance
kpi monitoring
complaint handling
- Schedule and coordinate with front office managers to ensure adequate coverage to meet operational demands.
- Assist with coordination of team members tasks to ensure they are equipped with the knowledge and skills to excel in their roles, and being a solution provider.
- Supports the Front Office Manager in improving guest service scores, enrollments, and other brand standard requirements.
- Provides mentoring, coaching, and regular feedback to team members to manage conflict and improve performance.
- Ensures all guests are greeted and attended to promptly, providing personalized service to enhance their experience.
- Typically supervises front desk supervisors, desk agents, night audit, and concierge/bellman.
- Acts as manager on duty for the hotel and oversees front desk operations in the absence of the Front Office Manager.
- Checks billing instructions and guest credit for compliance with hotel credit policy and ensures all transactions are handled securely.
- Assists with human resources functions, including recruiting, interviewing, orientation, training, performance planning, and associate management and counsel.
- Responds appropriately to guest complaints, solicits feedback, and fosters relationships to drive continuous improvement in guest satisfaction.
- Handles escalated guest issues and concerns with tact, empathy, and discretion, resolving them to the guest and hotels satisfaction
- Monitor KPI’s and provide leadership guidance and support to the front office team, fostering a positive and collaborative work environment.
What you bring
front desk
english
guest relations
problem solving
hospitality degree
driver's license
- Ensures front desk staff is knowledgeable about the hotel and its amenities, trained in brand guest service and brand standards, and proficient in all front desk operations, including check-in/check-out procedures, telephone procedures, and computer systems.
- Must speak fluent English; bi-lingual in Spanish is a plus.
- Must be able to multitask and make difficult decisions on the spur of the moment.
- Understands and follows policies and procedures for the hotel's key control system, ensuring compliance by all staff members.
- Guest relations skills are required.
- Must have valid driver’s license and current insurance.
- Must have reliable transportation.
- Must be able to regularly work evenings and weekends.
- Must be guest focused while being creative and able to problem solve during challenging times.
- College education related to hospitality, or the equivalent hotel front office supervisory experience is preferred.
- Company Paid Life Insurance
- Perks through Benefit Hub
- Company Paid Telemedicine
- Supplemental Life Insurance
- Generous Time Off Package
- Earned Wage Access (“on-demand pay”) through PayActiv
- Medical, Dental, and Vision Insurance Options
- 401(k) with company match
- Hotel Room Discounts
- Company Paid Employee Assistance Program
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Excellence in hospitality drives the company's leadership in hotel development.
- Decades of experience have enabled the successful design, development, and management of diverse hotel properties.
- Innovation and high service standards have made the company a leader in creating memorable guest experiences.
- The portfolio spans luxury and mid-tier hotels, emphasizing comfort, quality, and exceptional service.
- Projects span diverse locations, from urban centers to scenic resorts, catering to both business and leisure travelers.
- Efforts are ongoing to expand reach while maintaining excellence in each development.
- Caring
- Commitment
- Excellence
- Growing
- Integrity
- Respect
- No public net‑zero target found on website or LinkedIn
- No decarbonization goals, energy‑efficiency metrics, waste‑reduction targets, or sustainability reporting disclosed
- No evidence of sustainable sourcing, green building certifications, or environmental initiatives publicly available
- No DEI strategy or gender-related statistics found on website or LinkedIn
- No representation targets, pay equity data, demographic breakdowns, or inclusive-hiring initiatives publicly disclosed
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